Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2022

Easy to use, not unique

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Cons

  • Commodity Features

Zach K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Best video conferencing solution on the market

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Intuitive solution

What is your favorite aspect of this product?

Robust functionality and highly reliable

What do you dislike most about this product?

No dislikes

What recommendations would you give to someone considering this product?

Choose Zoom. Cisco WebEx is not user friendly and provides an unreliable experience, Microsoft Teams makes it difficult or impossible for external parties to join, and Skype for Business must be networked with the external organization to communicate.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Orianne G.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Definitely an online tool

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

There is little delay in communication and the voice is not altered, and there is a considerable sense of stability. It is also well known in Corona Virus, and it is easy to use because there are almost no people who don't have an account. I basically use it when I talk online. You can also share screens and files, so it's easier than a face-to-face meeting.

What is your favorite aspect of this product?

It is great to be able to set the time and broadcast the URL in advance. As the system itself called ZOOM is recognized worldwide, it is easy to be accepted during online TMs. Meanwhile, the need for telecommuting increased, and as part of that, we introduced Zoom Meetings. It didn't take long before all employees got used to it thanks to its easy-to-understand interface and courteous support page. It is now our primary online conferencing tool.

What do you dislike most about this product?

In exceptional cases, the camera connection becomes unstable. Noises and stuttering occur in the images. This may be a camera problem, but I can't think of any other improvements, so I'll mention them.

What recommendations would you give to someone considering this product?

The coronavirus prevented face-to-face seminars and events, and I was looking for an alternative tool for webinars. I find it easier to communicate with participants than with other tools. I appreciate being able to speak individually during the webinar, do quizzes, and even break into groups. It is now a standard web conferencing tool, but it is also recommended for those who are thinking of holding a webinar.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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