Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Jayasundar S.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Easy to use, but a bit pricey....Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Good Quality and ease of administration

What is your favorite aspect of this product?

Administration and support and integrations

What do you dislike most about this product?

Cost and support

What recommendations would you give to someone considering this product?

Good product and ease of administration... bit costly

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rohan M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Awesome tool for virtual meetings and messaging

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The timer feature of zoom which pauses the current meeting and after the added time meeting restarts automatically, helps its users to take breaks and after scheduled time they can again continue working. Zoom is very easy to hold multiple meetings and the availability of breakout rooms helps in separating the groups when host wants to speak separately.

What is your favorite aspect of this product?

Zoom is pretty lightweight to run and its bandwidth usage is low compared to other video conferencing apps, so even on low-speed connections, we won't feel any difference. With it we're able to use outlook plugins for scheduling meetings and send invites. Also we can get temporary meeting id for one off meetings and can have a static one as well.

What do you dislike most about this product?

Zoom lacks a lower-priced feature to allow calls to phone numbers. As in it we're required to pay for a yearly zoom pro subscription, which is more expensive and not cost efficient for those who only want international calling.

What recommendations would you give to someone considering this product?

I would recommend zoom over other means of communication on mobile for the aforementioned data-saving reasons in addition to low battery consumption.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vipul G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2022

Amazing tool for virtual meetings and webinar

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It has an amazing set of features. It is not just a normal video conferencing tool but here we can host webinars where attendees can act like normal audiences sitting in the auditorium. It also has various host controls which are really helpful in controlling mischievous acts during webinars and meetings. It also has an amazing whiteboard option which is missing on many other platforms. We can also do personal messages along with the public ones in the chat section while attending virtual meets which is not present in other tools.

What is your favorite aspect of this product?

I really like the webinar option here as we have to take various webinars in schools and colleges as an industry experts so it helps us a lot to reach a wider audience as we can add around 1k people in the webinar and also manage them to become a lot easier with its amazing set of host controls. We also have an option of recording virtual meetings and webinars, so we don't need to rely on third-party allocation for it. Apart from this, its virtual background feature is amazing and a lot better than google meet.

What do you dislike most about this product?

There are not many downsides to this product but there's one problem I faced while using it. It usually doesn't work on low bandwidth internet. If any of your meet members have low bandwidth zoom will not work, unlike google meet which works a lot better on low bandwidth than zoom.

What recommendations would you give to someone considering this product?

I would recommend this product if you want to do webinars along with the virtual meets as it has various host controls and other features to control a large set of audiences.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Effective Service

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