Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Heather L.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Functional and good!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

I find it to be a tad less user friendly

What is your favorite aspect of this product?

Quality is always good!

What do you dislike most about this product?

I wish it could sync better with my Microsoft software

What recommendations would you give to someone considering this product?

Definitely give it a try

Pros

  • Inspires Innovation
  • Caring
  • Continually Improving Product
  • Reliable

Nayab F.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Zoom - A great video conferencing platform

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom Meetings is a great virtual platform to communicate and collaborate with people residing in any part of the world over the internet. It has wide variety of features. One can conduct online conferences over the web using Zoom.

What is your favorite aspect of this product?

The product is very stable, reliable, robust and secure. The users can connect to the sessions very easily using links generated by admins in Zoom. The audio and video conferencing can be done very easily using the platform. The platform has the capability to manage users and presenters easily.

What do you dislike most about this product?

There is nothing to dislike as such. However the network connectivity should be good so as to avoid any glitches or disruptions during the session formed. The product is useful as people can connect virtually over internet, share their screens, share files and links and do chatting in real time.

What recommendations would you give to someone considering this product?

I would surely recommend others to go ahead with this product. People looking for video and web conferencing platform will find it useful.

Pros

  • Reliable
  • Unique Features
  • Helps Innovate
  • Performance Enhancing

Samuel F.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Automation solution for sales forces.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

What is happening in the field precisely may be easily tuned. It also reduces the amount of time it takes for the subject and the backend team to coordinate. You can easily track all of your revenue team. An email and an SMS are sent along with any action taken by a revenue executive as soon as it is completed.

What is your favorite aspect of this product?

One of the greatest pieces of software for automating our everyday sales operations is ZooM. Retailers, distributors, and manufacturers may manage their on-site customers, account information, and orders with the use of the ZooM software. By producing reports, surveys, and analyses, as well as tracking systems, this software also aids in the planning of upcoming tasks and objectives to expand our firm.

What do you dislike most about this product?

For iOS or Mac, ZooM isn't all that compatible. Although I continue to use it, I still enjoy it. At first, the dashboard was a little complicated, but after learning all the capabilities, I feel comfortable using it today.

What recommendations would you give to someone considering this product?

Try Zoom if you're seeking for a buddy to help you improve your product distribution and tracking system. It's a comprehensive tool that makes accepting orders and conducting surveys a breeze. Any action performed by a field executive and automatically shared with MIS and appropriate action is taken based on your flowchart.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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