What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Shalini S.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2022
Perfect solution for online offical communication
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The features i think Zoom is better at compared to its competitiors is that the tackling of network issues is better and efficient. Also the chat option provides a better interface to quickly interact with my colleagues during the call and to make notes quickly and effectively.
What is your favorite aspect of this product?
As a Chartered Accountant there are a lot of calls to be made within the team as well as with the clients. Also data presentation becomes a big part of the job. With Zoom it becomes easier to navigate and schedule calls at ease and also the screen share feature integrates smoothly during the calls.
What do you dislike most about this product?
There is one feature which i would like Zoom to integrate and which sometimes feel redundant is to connect the calls again in case of any disconnection during the call.
What recommendations would you give to someone considering this product?
Zoom is the perfect solution for any person looking to connect with their team with a diveresed geographical location. Also Zoom is suitable for anyone working on road as it can be connected via mobile application as well.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Neha J.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2022
Smooth and feature rich platform
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom has an unique feature where we can set the background of our image. Other platforms allow us to blur out our background, but Zoon allows us to add custom images in the background
What is your favorite aspect of this product?
My favorite aspect of using Zoom is the different views we get during calls and meetings. We can toggle between multiple views whenever we have multiple participants on the call which allows me to keep an eye on everyone
What do you dislike most about this product?
The cost of Zoom when you want to have multiple users is pretty high
What recommendations would you give to someone considering this product?
Zoom is a great way to keep all the employees connected. I would definitely recommend this for all businesses to constantly engage thier employees
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
Please tell us why you think this review should be flagged.
Ashwin A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2022
Fantastic video conferencing and webinar tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It has various host controls and features that are missing in most of the other vendors in the market. It provides various features to control the audience which is really beneficial for a host. It is the best platform for hosting webinars. It also provides support for virtual backgrounds which is really efficient. It also has an amazing meet scheduling option. It provides a simple UI and even we can minimize to a small widget on a laptop or PC and can continue our main work. This feature is missing in most of the other tools.
What is your favorite aspect of this product?
It has a very simple User Interface that is easy to navigate and we can see all the members of the meet in a single pane or we can adjust them according to our choice. The best thing I like about it is that we can personally chat with anyone in the meeting without being noticed by other members in the meeting. This feature is really amazing and loves it. It provides lots of features to tackle a large audience in a virtual session like on/off annotations restricting the voice calls, Q and A section, etc. Overall all the features help a lot in organing a perfect virtual meet.
What do you dislike most about this product?
It has all the major features that are required for a virtual meeting tool and there are not many downsides to this product. The only thing that is annoying is that it asks for the login every time we join a meet even though it has the guest option but still that prompt is annoying and secondly the meeting gets disconnected even on a slight signal drop.
What recommendations would you give to someone considering this product?
I would recommend this product if you have a hybrid or work-from-home culture as this will be the best investment for your future meetings. Also, It is recommended for those who organize various webinars online.
Pros
- Reliable
- Trustworthy
- Unique Features
- Effective Service
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