Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Nichelle A.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Easiest video conferencing tool

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom never fails! It's the best video conferencing application I've ever used and I conference with executives around the world nearly every day!

What is your favorite aspect of this product?

It's easy to use! Simple yet has all the bells and whistles you need.

What do you dislike most about this product?

Somethings are hard to navigate. I don't like that the settings window is separate from the video call. It would be easier to adjust the volume or screen features while I'm on the call instead of going to a separate window.

What recommendations would you give to someone considering this product?

If you like having a strong connection and never missing a beat, zoom is for you!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Hassan Ali A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Great software! It makes meetings easy!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

I think it's well-known and very easy to install! everyone has access.

What is your favorite aspect of this product?

It's free!

What do you dislike most about this product?

Sometimes, the software lags when the internet connection is weak. Maybe optimize it to work better on lower internet connection speeds.

What recommendations would you give to someone considering this product?

It's a great product and you should definitely use it if you often have remote meetings.

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Client Friendly Policies

Cons

  • Slower Product Innovation

Nachiket P.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

A very intuitive and simplified meeting platform

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom provides the ability to simultaneously host up to 1000 participants, have personal chat, share files during meetings, have a virtual background of your choice, annotate the screen, and create groups for discussion, among many others. This wide range of features is not provided by any other meeting and networking platform, and this is what sets Zoom apart from its competitors.

What is your favorite aspect of this product?

The best thing I like about Zoom is that it provides me a live feed in the Settings regarding the CPU and Memory usage. It also helps me track the bandwidth, for both sending and receiving operations. Many a time, it happens that multiple applications are open on my system, which leads to high Memory consumption. This feature helps me decide whether I would need to close some of these applications, and also decide whether to switch my network to a better one in case more bandwidth is required.

What do you dislike most about this product?

For quite a few of my meetings, I have noticed that the camera directly turns on as soon as I join, and I am not prepared for the same. I might be looking unprofessional, and this is really embarrassing during client calls wherein turning the camera on was not planned for. A separate message box should pop up to mention that the camera would be turned on upon joining the meeting so that people could ready themselves and adjust their looks.

What recommendations would you give to someone considering this product?

I would recommend everyone to use Zoom. It is a very user-intuitive platform for having meetings, and helps creates groups and send messages with the same ease as with Whatsapp. You can also share messages with yourself which can act as reminders. A very helpful meeting platform.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Caring

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