Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Fred A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Performance is reliable and steady

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The overall user experience is generally stable and Zoom easily outperforms other video chat and video conferencing apps in terms of reliable connectivity and added features for touching up video apperance, improving brightness, and reducing background noise

What is your favorite aspect of this product?

Account creation is generally straightforward and what also sets Zoom apart is the share screen and annotation features that allow remote collaboration and intercation during remote meetings

What recommendations would you give to someone considering this product?

The success of Zoom comes from its notable advantages ranging from having the largest meeting participants to an abundance of business-oriented and user-centric features

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jade H.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

The leading product in video-conferencing!

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

What differentiates Zoom from other video-conferencing products I used is that Zoom provides a variety of tools as compared to others, and users can use these tools at ease, for free. For example, the record feature is very handy for teachers who want to record their video lessons. I personally use this feature to record my presentation. I can easily pause the recording whenever I want it so that I don't need to edit it later. Moreover, the annotate feature helps me annotate my presentations easily. Overall, a great product!

What is your favorite aspect of this product?

My favorite aspect of this product is the record feature. I was surprised by the quality of the recorded video! The file size is small, but the video and the audio quality are still very clear. That is why Zoom is the product I always use whenever a needed to record a video lesson for my classmates or I needed to record a presentation I needed to submit to a conference. Since the file size is small, I was able to upload the recorded video on at ease, but also not devouring a lot of space on my drive.

What do you dislike most about this product?

What I dislike most about Zoom is still its record feature. Please bring back the no-time limit capability if only 2 or 1 device is connected! I can't afford to buy a subscription. Before, I was able to record a presentation over 40 minutes, but now, it is now capped at 40 minutes, even though I was the only one connected to the room.

What recommendations would you give to someone considering this product?

For me, Zoom is the leading product in video conferencing. The majority of its usable tools can be used even without paying for a subscription. Aside from its dominant features in video conferencing, this is the best way to record your presentations as compared to other products. I do not happen to afford a subscription for now, but definitely will, since there are more features to explore that would tremendously help me as a graduate student and an educator too.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rubitha V.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is easy to use and simple to understand the new features. I love this product.

What is your favorite aspect of this product?

The whiteboard option attracts me. Because when I'm in covid time, I learned many things using Zoom. On that time, whiteboard is really helpful to teach.

What do you dislike most about this product?

I like all the features in Zoom mostly.

What recommendations would you give to someone considering this product?

After trying this product one time, you will continue to use this regularly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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