What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Dec 2022
"Features disappoint."
Likeliness to Recommend
Pros
- Helps Innovate
- Saves Time
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
sümeyye k.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2022
Zoom-ing to Success: A Review of the Communication
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
What differentiates Zoom from other similar products is its reliability and ease of use. It is easy to set up and use, and it has features such as screen sharing, audio and video options, and text chat.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its ability to host large meetings with up to 100 people. This makes it great for business meetings and conferences.
What do you dislike most about this product?
What I dislike most about Zoom is that the free version is limited to 40 minutes per meeting.
What recommendations would you give to someone considering this product?
My recommendation to someone considering Zoom is to try out the free version first to get a feel for the platform. Once you are comfortable with it, you can upgrade to a paid plan if you need more features or longer meeting times.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Effective Service
Please tell us why you think this review should be flagged.
Jon S.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: IT Leader or Manager
Submitted Dec 2022
Zoom is the new Conference Room
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Their breadth of features
What is your favorite aspect of this product?
That EVERYONE has it and knows how to use it nation wide
What do you dislike most about this product?
opens a web browser when I join a call, even though I have the APP
What recommendations would you give to someone considering this product?
Choose the best! It's Zoom!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
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