What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Score 8.7
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Appointment Scheduling
Score 8.7
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Score 8.7
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Score 8.7
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Zoom Workplace Reviews
Antonio L.
- Role: Industry Specific Role
- Industry: Entertainment
- Involvement: End User of Application
Submitted Jan 2023
Intuitive and rich in terms of features
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom was able to keep up with final users' necessities.
What is your favorite aspect of this product?
The variety of features that allow me to protect my privacy while using the software and the audio customisation features.
What do you dislike most about this product?
Zoom tends to struggle to display video at an acceptable framerate.
What recommendations would you give to someone considering this product?
Consider the essential critical features regarding communication for your type of job before considering purchasing licences.
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
Almas N.
- Role: Consultant
- Industry: Engineering
- Involvement: End User of Application
Submitted Dec 2022
Very good product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Nothing to mention
What is your favorite aspect of this product?
Video conferencing
What do you dislike most about this product?
Instant messaging
What recommendations would you give to someone considering this product?
I believe this product can bring value to the company
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Reliable
Please tell us why you think this review should be flagged.
James H.
- Role: Finance
- Industry: Entertainment
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Simple problem solver!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
There isn't a whole lot that differentiates Zoom from other similar products. One thing would be that it is standalone software, other than MS Teams, Zoom is really the only product that has its own desktop software. This might help performance issues.
What is your favorite aspect of this product?
I find that the video call experience is the best aspect. It's usually high quality and rarely drops out, the software also handles well under tight bandwidths when on public wifi or on the train using personal hostspot.
What do you dislike most about this product?
I dislike the User Interface the most with this product. While its a relatively simple product to use, I find the UI makes it unnecessarily complex and they could take ideas from products such as Google Meet in order to build something that is simple to use and looks good.
What recommendations would you give to someone considering this product?
I would strong recommend actually creating a Zoom account when using Zoom as it'll help you sync up your calendar properly and so when you have lots of meetings booked you don't just have to handle them inside Zoom but handle them with your relevant calendar.
Pros
- Reliable
- Efficient Service
- Caring
- Performance Enhancing
Cons
- Inhibits Innovation
- Slower Product Innovation
Please tell us why you think this review should be flagged.
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