Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Almas N.

  • Role: Consultant
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Very good product

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

Nothing to mention

What is your favorite aspect of this product?

Video conferencing

What do you dislike most about this product?

Instant messaging

What recommendations would you give to someone considering this product?

I believe this product can bring value to the company

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Reliable

James H.

  • Role: Finance
  • Industry: Entertainment
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Simple problem solver!

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

There isn't a whole lot that differentiates Zoom from other similar products. One thing would be that it is standalone software, other than MS Teams, Zoom is really the only product that has its own desktop software. This might help performance issues.

What is your favorite aspect of this product?

I find that the video call experience is the best aspect. It's usually high quality and rarely drops out, the software also handles well under tight bandwidths when on public wifi or on the train using personal hostspot.

What do you dislike most about this product?

I dislike the User Interface the most with this product. While its a relatively simple product to use, I find the UI makes it unnecessarily complex and they could take ideas from products such as Google Meet in order to build something that is simple to use and looks good.

What recommendations would you give to someone considering this product?

I would strong recommend actually creating a Zoom account when using Zoom as it'll help you sync up your calendar properly and so when you have lots of meetings booked you don't just have to handle them inside Zoom but handle them with your relevant calendar.

Pros

  • Reliable
  • Efficient Service
  • Caring
  • Performance Enhancing

Cons

  • Inhibits Innovation
  • Slower Product Innovation

Gilda A.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

High definition online platform for videoconferenc

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

This platform has the option of allowing hosts to schedule and start meetings, in the same way participants can join meetings with the purpose of establishing collaboration through clear and simple voice, video and screen sharing functions, allowing each meeting must have at least one host, allowing chat sessions, calls and video calls

What is your favorite aspect of this product?

I like this platform because it is very easy to use, in addition to being useful for holding a meeting, it allows chat sessions, calls and video calls, as for video conferencing, it successfully facilitates the participation of up to more than 500 people and up to 1000 viewers. This platform has the wonderful application which allows you to synchronize with your calendar and provide optimized business-level video conferences for any desktop computer and mobile devices.

What do you dislike most about this product?

I do not dislike this platform at all, it is a platform designed to hold meetings with the hosts and their participants establishing a collaboration through voice, video and screen sharing functions, in which each meeting must have at least one host

What recommendations would you give to someone considering this product?

I recommend this platform for its practical, comfortable and very easy way to hold a meeting in which you must have a host and giving the opportunity to the participants to join meetings in order to establish the greatest collaboration through voice, video and use functions. Screen sharing, through videoconference, allows bidirectional, interactive exchange and in the best real time, video, audio and data as we would do through a face-to-face conversation, thus obtaining greater and better results.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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