Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Steve K.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

"Excellent program, works perfectly."

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

It stands out from competing programs because its cost-to-benefit ratio is exceptional, its connectivity is simple, and I can screen-share during meetings.

What is your favorite aspect of this product?

The system is user-friendly, requires little setup time, performs admirably in sessions, and offers high-quality audio and visuals. Furthermore, a web-based version is available, allowing a connection to be established even if zoom has not been installed on the host computer. Furthermore, the mobile version is quite helpful because it allowed me to join conferences even while I was on the go. There is no denying the high quality of the video, screen sharing, and audio — even when the local network was extremely busy, I never experienced any lag or distortion in the signal.

What do you dislike most about this product?

As a drawback for home users and freelance consultants, the free version automatically disconnects after 30 minutes. In my opinion, if Zoom is to be integrated, the disconnection time must be extended so that users may make full use of the program without being constantly frustrated by the issue.

What recommendations would you give to someone considering this product?

Zoom is one of the best online conferencing tools available today. It's dependable, safe, and simple to set up and operate. Try it, and the question of how to get rid of it will vanish from your mind.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Pratap M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Best video conferencing software

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom provides an easy interface to schedule a meeting. It provides scheduling free meetings upto 45 minutes. The chat feature enables the meeting participants to message easily. The host of the meeting can easily control the participant usage.

What is your favorite aspect of this product?

Zoom gives free access to schedule meeting upto 45 minutes. If we want to schedule a meeting above 45 minutes we can switch to paid subscription.

What do you dislike most about this product?

Zoom does not work with low internet speeds. It will better to optimise the mobile application to take less space in memory.

What recommendations would you give to someone considering this product?

Zoom is an excellent platform to conduct online meetings. It is very useful to conduct online classes during social distancing.

Pros

  • Helps Innovate
  • Reliable
  • Efficient Service
  • Effective Service

Oscar L.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Quality Zoom Meeting Solutions

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Unlike other tools, this video conferencing solution is powerful due to its great stability, accessibility, support for screen sharing, whiteboards, slides, virtual cameras, and the use of additional software to enhance your experience. We can say that it is unique because it includes tools.

What is your favorite aspect of this product?

What I like the most about this tool is that it is very easy to use, very handy and very useful software at an affordable price. On top of that, it works even with slow internet speeds and offers the best possible quality.

What do you dislike most about this product?

In my very personal opinion, I can say that there is nothing wrong with this product, as the tool is very convenient and easy to use in all aspects, even on mobile devices. Forever.

What recommendations would you give to someone considering this product?

This tool is a great solution for everyone, as the free version can be deployed in one go, offers great features like having meetings with up to 40 participants at a time, and is very efficient, we highly recommend this tool.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Effective Service

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