Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Rajesh B.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Zoom needs no introduction. A proven VoIP tool

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is very easy to use. The application does not need much learning. Once you glance it through you know how to start a meet and share it with you colleague / friends / family. Our business was a complete offline one till the time COVID hit us and then we realized that we can conduct our design meeting online with clients. The client loved the experience and it was a breeze to start the meeting. We had zero drop calls due to connectivity issues. All in all Zoom is clearly a differentiator with its ease of use

What is your favorite aspect of this product?

Ease of sharing screen with the viewers is the favorite aspect of the product. While sharing the application asks you whether you want to share the entire screen or only a specific applcation, which is a blessing.

What do you dislike most about this product?

The chat feature on Ipad is very troublesome. When you mistakenly click on a name and then type the message, the message is sent only to a particular user and not the entire group. You have to be a little careful or else your question may go unanswered

What recommendations would you give to someone considering this product?

As I said, Zoom needs no introduction. it has proven itself to be the best VoIP application in the market today. If you are considering buying this for your organization, I will recommend without a thought.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sudhanshu M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Easy to use

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Easy to ise

What is your favorite aspect of this product?

Very flexible

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

Use this tool

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Ritika P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Average Conferencing Application

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

I can connect with stakeholders all over the world using Zoom. It offers a useful meeting scheduling feature. Can set up block calendars for the clients, and the tools for sharing a virtual background enable me to do so while working from home. helps me keep track of previous meetings and record video.

What is your favorite aspect of this product?

What I enjoy best about it is that it makes it simple and effective for individuals to join in online meetings from their computers or mobile devices, wherever they are and whenever they want. One benefit is that it is very user-friendly, does not require software installation, is compatible with a variety of devices, and has other excellent features.

What do you dislike most about this product?

As a worker who frequently utilizes Zoom, I have discovered that it occasionally has a history of technical problems, such as audio and video disturbances. Meetings and other communications may be interrupted by this, which can be annoying. Furthermore, I've heard that Zoom has had security issues in the past, which is definitely something to keep in mind. Last but not least, I've discovered that Zoom's free edition has only a small amount of capability, so if you want to use all of the platform's capabilities, you might need to pay for a subscription. Overall, Zoom is a valuable tool for distant communication, albeit having some downsides.

What recommendations would you give to someone considering this product?

For simpler conferences or webinars Zoom is a great alternative, it fits your budget, has all required set of features usually expected from a virtual meeting platform. Go for it.

Pros

  • Fair
  • Reliable
  • Enables Productivity
  • Efficient Service

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