Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Jakub Z.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Efficient platform to hold meetings from anywhere

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

We've seen a little decline in presentation quality while conducting meetings with ten or more attendees. Reading little text on the slides might often be challenging because they have a tendency to become hazy. A simple interface, lots of features, file sharing capability, high-quality audio and video, and time, money, and effort savings are just a few of the ways it differs from its competitors. I enjoy how confidently our new employees can use it as well. We don't have to spend as much time traveling to meetings now. Meetings can now be held anywhere without wasting time, money, and effort.

What is your favorite aspect of this product?

I had no prior experience with such tools, but as I began to use them, I was surprised by how fast I grasped all of their features. I used Zoom when traveling, and I never experienced any problems with the audio or video quality. We can simply have customer meetings from anywhere without any hassles, which saves us a ton of time.

What do you dislike most about this product?

Like with all technology, it can occasionally be frustrating to understand all the changes following software upgrades. It occasionally opens as various pop-ups within the browser. The price of tools is also disappointing for us and also the team is not available on time.

What recommendations would you give to someone considering this product?

There are numerous meeting options on the market. It can be challenging to choose one, but it is simple to read about their features. I'll make sure you select Zoom since I am confident in its superiority to its competitors and the abundance of options it offers to enhance your meeting experience.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Effective Service

RAUNAK A.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Zoom - "Seamless Collaboration for teams anywhere"

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom distinguishes itself from other videoconferencing solutions by providing a reliable, intuitive user experience with robust features and customization options. Specifically, Zoom offers up to 1,000 participants in its meetings, high level of audio and video quality through its adjustable bandwidth settings, advanced collaboration features like breakout rooms and the ability to record or stream meetings directly to YouTube Live, easy-to-use security controls for both end users and administrators protecting confidential data and much more.

What is your favorite aspect of this product?

My favorite aspect of this Zoom is the ability to quickly connect with others from around the world. Through video chats and audio calls, it is easy to stay in touch with family and friends, no matter where you are. Additionally, it has features that allow users to collaborate on projects, make presentations and share files easily. I really like the charting feature and technical indicators associated with it. This aspect allows users to easily track prices, trend and volatility, as well as assess the overall market sentiment. It also provides information on a variety of parameters related to any given currency pairs traded on Zoom.

What do you dislike most about this product?

I dislike how a Zoom call can often feel like a one-way conversation, with people speaking over one another or dominating the conversation. It can also be difficult to have an active discussion in a large group as it’s difficult to keep track of who is talking and when. Additionally, technical issues such as latency and slow connections make it difficult to remain engaged in long Zoom meetings.

What recommendations would you give to someone considering this product?

1. Test out the various features available with Zoom to see if they fit your needs. 2. Take advantage of any available demos to get a better sense of how Zoom works and what it can do for you. 3. Research the user interface and experience, as this can make a huge difference in the ease of use when navigating the platform during meetings or webinars. 4. Examine any potential limitations or restrictions on data usage, recording, or other aspects that could affect your usage of Zoom in different ways. 5. Investigate pricing plans such as monthly payment options and discounts to determine which best fits your budget constraints.

Pros

  • Enables Productivity
  • Unique Features
  • Caring
  • Saves Time

Cons

  • Less Reliable
  • Charges for Enhancements
  • Role: Finance
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jan 2023

Delivers what it says it can do.

Likeliness to Recommend

9 /10

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

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