What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Tomo S.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Lots of quirks, usability can be improved
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Not much that I can think of - it does what it does like Teams and Google Meet - video conferencing.
What is your favorite aspect of this product?
I can't think of anything that I really love about Zoom to be honest. The webinar function is fairly useful for some specific occasions.
What do you dislike most about this product?
As I said earlier, there are some usability issues that need to be fixed: Chat history available even for people who joined late to the meeting (they currently can't see chat that was recorded before they joined); the ability to control the audience easily when you are using the webinar mode (currently if you want to change participants to speakers, you have to do it manually one by one, when you have like 10+ people who need to be changed to speakers, it's so hard to use); their dashboard is very confusing and overwhelming - there is not much thought that went into designing its information architecture
What recommendations would you give to someone considering this product?
I would compare it to Microsoft Teams because as a previous user of Teams, I think the integration between Teams and other Microsoft products was actually neat. My company uses Microsoft Office and Zoom, and the integration between them isn't very good (you can integrate the two and add Zoom meetings to Outlook calendars, but Zoom itself doesn't have any calendar that shows what meetings have been scheduled).
Pros
- Acts with Integrity
- Friendly Negotiation
- Reliable
- Trustworthy
Cons
- Less Effective Service
- Less Inspiring
- Wastes Time
Please tell us why you think this review should be flagged.
Brenda C.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
I love ZOOM! Best platform to connect!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Its the best out there. Better than Skype/Instant messaging/Slack/Blue jeans/Teams.
What is your favorite aspect of this product?
User friendly! easy to book and reschedule meeting/conference, Etc. Easy to share files, can connect everywhere as well. Never have I had an issue w/ Zoom. It is the best!
What do you dislike most about this product?
Not applicable. Nothing bad to say about this platform.
What recommendations would you give to someone considering this product?
Get it! Integrate it to your ATS/ Company. Periodt! It will help your recruiting team initiate interviews and it's an easy platform to use and connect w/ your team if you work remotely.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Mohd M.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Zoom: The Future of Video Conferencing
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom stands out from other products in several ways. First, Zoom offers an easy-to-use interface with a wide variety of features that make it simple to host meetings and webinars. It also offers a high-quality video and audio experience, with HD video, screen sharing, and audio conferencing capabilities. Additionally, its cloud-based platform is secure, reliable, and scalable, allowing for up to 1,000 participants in a single meeting. Finally, Zoom offers additional features, such as recording, polling, and real-time collaboration tools, that make it a powerful and comprehensive video conferencing solution.
What is your favorite aspect of this product?
My favorite aspect of Zoom is that it allows me to stay connected with my friends and family no matter where they are. Zoom makes it easy to have virtual meetings, video calls, and group chats, and the user interface is easy to use.
What do you dislike most about this product?
I dislike the lack of face-to-face interaction and the difficulty of gauging reactions and body language. It can be hard to maintain focus and engagement when you can't see the other person, and the technical issues can be frustrating.
What recommendations would you give to someone considering this product?
1. Make sure you understand the different levels of service that Zoom offers, such as the free, pro, and business plans. Each plan will have different features and limitations, and you should decide which one best fits your needs. 2. Test the usability of Zoom by signing up for a free trial. This will allow you to get familiar with the interface, features, and reliability of the service. 3. Connect with other users and learn from their experiences. There are many online communities and forums dedicated to Zoom, and you can get valuable insights from them. 4. Research best practices for hosting a successful Zoom meeting.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Inspires Innovation
Please tell us why you think this review should be flagged.
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