Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Tomo S.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Lots of quirks, usability can be improved

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Not much that I can think of - it does what it does like Teams and Google Meet - video conferencing.

What is your favorite aspect of this product?

I can't think of anything that I really love about Zoom to be honest. The webinar function is fairly useful for some specific occasions.

What do you dislike most about this product?

As I said earlier, there are some usability issues that need to be fixed: Chat history available even for people who joined late to the meeting (they currently can't see chat that was recorded before they joined); the ability to control the audience easily when you are using the webinar mode (currently if you want to change participants to speakers, you have to do it manually one by one, when you have like 10+ people who need to be changed to speakers, it's so hard to use); their dashboard is very confusing and overwhelming - there is not much thought that went into designing its information architecture

What recommendations would you give to someone considering this product?

I would compare it to Microsoft Teams because as a previous user of Teams, I think the integration between Teams and other Microsoft products was actually neat. My company uses Microsoft Office and Zoom, and the integration between them isn't very good (you can integrate the two and add Zoom meetings to Outlook calendars, but Zoom itself doesn't have any calendar that shows what meetings have been scheduled).

Pros

  • Acts with Integrity
  • Friendly Negotiation
  • Reliable
  • Trustworthy

Cons

  • Less Effective Service
  • Less Inspiring
  • Wastes Time

Brenda C.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

I love ZOOM! Best platform to connect!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Its the best out there. Better than Skype/Instant messaging/Slack/Blue jeans/Teams.

What is your favorite aspect of this product?

User friendly! easy to book and reschedule meeting/conference, Etc. Easy to share files, can connect everywhere as well. Never have I had an issue w/ Zoom. It is the best!

What do you dislike most about this product?

Not applicable. Nothing bad to say about this platform.

What recommendations would you give to someone considering this product?

Get it! Integrate it to your ATS/ Company. Periodt! It will help your recruiting team initiate interviews and it's an easy platform to use and connect w/ your team if you work remotely.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Mohd M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Zoom: The Future of Video Conferencing

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out from other products in several ways. First, Zoom offers an easy-to-use interface with a wide variety of features that make it simple to host meetings and webinars. It also offers a high-quality video and audio experience, with HD video, screen sharing, and audio conferencing capabilities. Additionally, its cloud-based platform is secure, reliable, and scalable, allowing for up to 1,000 participants in a single meeting. Finally, Zoom offers additional features, such as recording, polling, and real-time collaboration tools, that make it a powerful and comprehensive video conferencing solution.

What is your favorite aspect of this product?

My favorite aspect of Zoom is that it allows me to stay connected with my friends and family no matter where they are. Zoom makes it easy to have virtual meetings, video calls, and group chats, and the user interface is easy to use.

What do you dislike most about this product?

I dislike the lack of face-to-face interaction and the difficulty of gauging reactions and body language. It can be hard to maintain focus and engagement when you can't see the other person, and the technical issues can be frustrating.

What recommendations would you give to someone considering this product?

1. Make sure you understand the different levels of service that Zoom offers, such as the free, pro, and business plans. Each plan will have different features and limitations, and you should decide which one best fits your needs. 2. Test the usability of Zoom by signing up for a free trial. This will allow you to get familiar with the interface, features, and reliability of the service. 3. Connect with other users and learn from their experiences. There are many online communities and forums dedicated to Zoom, and you can get valuable insights from them. 4. Research best practices for hosting a successful Zoom meeting.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Inspires Innovation

Most Popular Zoom Workplace Comparisons