What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Arun Kumar J.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Mar 2023
Best solution for remote collaboration & meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The wide range of users across tech and non tech. The familiarity of the product among users
What is your favorite aspect of this product?
Breakout rooms - Splitting into smaller meeting rooms is an amazing feature.
What do you dislike most about this product?
There's nothing but I think it'd be good to have a file sharing solution integrated.
What recommendations would you give to someone considering this product?
It's very easy to use by anyone.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Douglas S.
- Role: Vendor Management
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2023
Fantastic call quality, lots of features available
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's a more robust video call, lot's of features available.
What is your favorite aspect of this product?
The whiteboard and the integrations available with other platforms.
What do you dislike most about this product?
It's a bit hard to hold calls with people on Androids, who may not have it installed.
What recommendations would you give to someone considering this product?
Defninitely worth the hype, it's a fantastic solution for business settings.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Caring
Please tell us why you think this review should be flagged.
Miriam W.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
Zoom is an extremely secure program
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The fact that I can hold an online conference at any time of day or night, from any location, using either my phone or computer, is the feature I appreciate the best. The fact that it can be used on a variety of devices, requires no special setup, and is incredibly user-friendly are just a few of its many benefits.
What is your favorite aspect of this product?
Zoom's streamlined meeting-planning process and, in particular, its Internet-based sharing capabilities, breakout-room chat and messaging after the meeting is finished, whiteboard functionality, and compatibility with other applications (like Fathom) are all features I much appreciate. When it comes to virtual meetings, Zoom is the undisputed industry standard.
What do you dislike most about this product?
Zoom's potential downfall is that it works best with a constant and robust internet connection. Problems with connectivity, such as lag, delays, or lost calls, may be annoying at best and downright unpleasant at worst. There have been some concerns raised about security and privacy using Zoom, but the firm has worked to solve these issues.
What recommendations would you give to someone considering this product?
You can set up meetings quickly and effortlessly, and the built-in chat box makes it simple to discuss relevant topics throughout the call, even if you're a complete newbie. As I mentioned before, it may be annoying when we're in the middle of doing work on a different screen and someone starts sharing their screen during a Zoom sesión
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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