Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Arun Kumar J.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Best solution for remote collaboration & meetings

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

The wide range of users across tech and non tech. The familiarity of the product among users

What is your favorite aspect of this product?

Breakout rooms - Splitting into smaller meeting rooms is an amazing feature.

What do you dislike most about this product?

There's nothing but I think it'd be good to have a file sharing solution integrated.

What recommendations would you give to someone considering this product?

It's very easy to use by anyone.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Douglas S.

  • Role: Vendor Management
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic call quality, lots of features available

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

It's a more robust video call, lot's of features available.

What is your favorite aspect of this product?

The whiteboard and the integrations available with other platforms.

What do you dislike most about this product?

It's a bit hard to hold calls with people on Androids, who may not have it installed.

What recommendations would you give to someone considering this product?

Defninitely worth the hype, it's a fantastic solution for business settings.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Caring

Miriam W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Zoom is an extremely secure program

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The fact that I can hold an online conference at any time of day or night, from any location, using either my phone or computer, is the feature I appreciate the best. The fact that it can be used on a variety of devices, requires no special setup, and is incredibly user-friendly are just a few of its many benefits.

What is your favorite aspect of this product?

Zoom's streamlined meeting-planning process and, in particular, its Internet-based sharing capabilities, breakout-room chat and messaging after the meeting is finished, whiteboard functionality, and compatibility with other applications (like Fathom) are all features I much appreciate. When it comes to virtual meetings, Zoom is the undisputed industry standard.

What do you dislike most about this product?

Zoom's potential downfall is that it works best with a constant and robust internet connection. Problems with connectivity, such as lag, delays, or lost calls, may be annoying at best and downright unpleasant at worst. There have been some concerns raised about security and privacy using Zoom, but the firm has worked to solve these issues.

What recommendations would you give to someone considering this product?

You can set up meetings quickly and effortlessly, and the built-in chat box makes it simple to discuss relevant topics throughout the call, even if you're a complete newbie. As I mentioned before, it may be annoying when we're in the middle of doing work on a different screen and someone starts sharing their screen during a Zoom sesión

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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