What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Haibis Johan C.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Mar 2023
Zoom brings us closer to our customers
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
All departments in our organization use Zoom on a regular basis. We use the program to provide training recordings, display them on screen, and conduct sales calls or any other type of conference call with current or potential customers. We use the Zoom video calling application to converse with one or several people. It is very useful to us everywhere. It is obvious that Zoom helps us save time, which also helps us save money. Nowadays, we have fewer callbacks with recordings, while the number of quality screen-sharing conversations is increasing.
What is your favorite aspect of this product?
We love using screen sharing for data analysis classes and conferences. Screen sharing is important for training, but being able to do so when displaying an analytics report to a client is a significant advantage for the client. We can look at the reports side-by-side and accurately understand what each of the sections mean without having to describe in words the graphs or statistical ranges. When we train a client on a new project, we cover a lot of time, because of the zoom call recordings, we avoid having to answer follow-up phone calls to explain how to perform a specific element of the project we are training.
What do you dislike most about this product?
It would be an added bonus if the platform employed more "fun" options, such as emojis or screen effects. Sometimes they are not appropriate, but when they are, it is a great way to improve the atmosphere in the business world. It would be helpful if the Zoom app could connect to more web pages. This is probably already being done, but I think it is better to expand the project to cover a larger number of people. At present, this has increased, however, this is an area where there should be no technological compatibility issues. Usually, a technical drawback is irregular audio or video.
What recommendations would you give to someone considering this product?
Zoom is ideal for conference calls. Specifically where training and explanations of current client reports are conducted. It is less recommended for one-on-one conversations with colleagues and superiors. Zoom is useful for most people, whether they are participating or not, whether they are recording or not. In order for everyone to be on the same page, tools are necessary. With the tools that the Zoom application has, it is possible to conduct calls, conversations and meetings efficiently. The zoom function in our program has allowed us to communicate more effectively with clients.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Respectful
Please tell us why you think this review should be flagged.
Ranjeet M.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Mar 2023
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Anonno I.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
Worth every penny
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The ease of use and integration within other applications.
What is your favorite aspect of this product?
The ease of use and integration within other applications.
What do you dislike most about this product?
I don't have anything I dislike. It does everything I want it to do!
What recommendations would you give to someone considering this product?
I recommend that they don't hesitate on utilizing Zoom for their business. It is an essential tool in today's environment.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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