Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Haibis Johan C.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Zoom brings us closer to our customers

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

All departments in our organization use Zoom on a regular basis. We use the program to provide training recordings, display them on screen, and conduct sales calls or any other type of conference call with current or potential customers. We use the Zoom video calling application to converse with one or several people. It is very useful to us everywhere. It is obvious that Zoom helps us save time, which also helps us save money. Nowadays, we have fewer callbacks with recordings, while the number of quality screen-sharing conversations is increasing.

What is your favorite aspect of this product?

We love using screen sharing for data analysis classes and conferences. Screen sharing is important for training, but being able to do so when displaying an analytics report to a client is a significant advantage for the client. We can look at the reports side-by-side and accurately understand what each of the sections mean without having to describe in words the graphs or statistical ranges. When we train a client on a new project, we cover a lot of time, because of the zoom call recordings, we avoid having to answer follow-up phone calls to explain how to perform a specific element of the project we are training.

What do you dislike most about this product?

It would be an added bonus if the platform employed more "fun" options, such as emojis or screen effects. Sometimes they are not appropriate, but when they are, it is a great way to improve the atmosphere in the business world. It would be helpful if the Zoom app could connect to more web pages. This is probably already being done, but I think it is better to expand the project to cover a larger number of people. At present, this has increased, however, this is an area where there should be no technological compatibility issues. Usually, a technical drawback is irregular audio or video.

What recommendations would you give to someone considering this product?

Zoom is ideal for conference calls. Specifically where training and explanations of current client reports are conducted. It is less recommended for one-on-one conversations with colleagues and superiors. Zoom is useful for most people, whether they are participating or not, whether they are recording or not. In order for everyone to be on the same page, tools are necessary. With the tools that the Zoom application has, it is possible to conduct calls, conversations and meetings efficiently. The zoom function in our program has allowed us to communicate more effectively with clients.

Pros

  • Performance Enhancing
  • Unique Features
  • Efficient Service
  • Respectful

Ranjeet M.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anonno I.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Worth every penny

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The ease of use and integration within other applications.

What is your favorite aspect of this product?

The ease of use and integration within other applications.

What do you dislike most about this product?

I don't have anything I dislike. It does everything I want it to do!

What recommendations would you give to someone considering this product?

I recommend that they don't hesitate on utilizing Zoom for their business. It is an essential tool in today's environment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoom Workplace Comparisons