What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
sashi k.
- Role: Operations
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Apr 2023
great and easy to use for the dynamic need
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
ease of use and simple features
What is your favorite aspect of this product?
login options and zero issues
What do you dislike most about this product?
none as the product is user friendly and efficient
What recommendations would you give to someone considering this product?
none as all the required features are available
Pros
- Trustworthy
- Saves Time
- Respectful
- Client Friendly Policies
Please tell us why you think this review should be flagged.
Godspower W.
- Role: Operations
- Industry: Engineering
- Involvement: End User of Application
Submitted Apr 2023
Serviceable for sharing information
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Unlimited group meetings hosted up to 40 minutes Unlimited one-to-one meetings, with each session having a 30-hour time limit The ability to host up to 100 participants The option of private and group chats
What is your favorite aspect of this product?
Social media streaming Co-hosting and alternate hosting Ability to designate anyone on the Pro plan to schedule meetings A gigabyte (GB) of cloud recording per license Skype for Business Live transcription Live streaming through YouTube, Facebook or a third-party service Usage reports User management tools
What do you dislike most about this product?
I have not found anything to dislike about Zoom. It's been beneficial throughout the years. I'm sure if I had a complaint, I'd be able to receive assistance by reaching out to the customer service team.
What recommendations would you give to someone considering this product?
Zoom is a tool that we utilize for IT troubleshooting. We begin with a phone call, and if that isn't sufficient, we click on the camera, jump on a screen share, and ask the other person for the remote control. It's so simple. It serves as a help desk tool as well as a communication tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Paul S.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2023
One of the Best Video Conferencing Tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I think what sets Zoom apart from its competitors is its ease of use, reliability, and the wide range of features it offers. In addition, Zoom allows for real-time communication on various devices and has been used successfully for qualitative data collection.
What is your favorite aspect of this product?
What I find more appealing about Zoom is its high-quality HD video and audio, which makes it easy to engage in productive online meetings with individuals or groups from different locations
What do you dislike most about this product?
So far, my experience with Zoom has been positive, and I have not encountered any significant issues or concerns that would reduce my overall satisfaction with the product.
What recommendations would you give to someone considering this product?
I would highly recommend Zoom to anyone seeking a versatile and efficient video conferencing tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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