Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Edem Aurelius K.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

"Easier to use than other similar apps"

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

Well definitely its user friendly interface, high quality video and audio for conferencing. Its arguably the most popular and readily accessible.

What is your favorite aspect of this product?

Video Conferencing feature that we use to conduct area speech competitions. Its minute, but the PIN functionality where, speakers can pin the timer.

What do you dislike most about this product?

Its lack of integration with other 3rd party apps.

What recommendations would you give to someone considering this product?

Definitely a must have to start, but you will have to use it in conjunction with other apps if you require it for a more collaborative, project that requires monitoring, tracking etc.

Pros

  • Enables Productivity
  • Trustworthy
  • Client Friendly Policies
  • Fair

Cons

  • Security Frustrates

Arun kumar T.

  • Role: Operations
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Top notch product for communication

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom has top notch product architecture. It allows the noise cancellation and other few benefits which no other products provides.

What is your favorite aspect of this product?

This product work smoothly and easy to join the meeting which other products made slightly tough to do.

What do you dislike most about this product?

I didn't find anything to dislike about zoom.

What recommendations would you give to someone considering this product?

I would suggest them to go ahead and give it a try.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Adah K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

A Grand platform for the best meeting experience.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It's powerful how it can handle large meetings with multiple participants without having any issues. It's excellent features that improve virtual meetings. It has interactive collaboration tools.

What is your favorite aspect of this product?

It's user friendly interface. It's durability and reliability. It's high quality videos and audio during meetings.

What do you dislike most about this product?

I like it because it has excellent security features to ensure that your meeting is secure as possible, we are very satisfied with the software and would recommend it without a doubt. No regrets at all.

What recommendations would you give to someone considering this product?

It has as many features as you need to improve your virtual meetings. It's amazing how you can host meetings from anywhere across the globe. It's one of the best in delivering high quality videos and audio.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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