What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Sandra O.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Aug 2023
Great meeting software,but a bit pricey
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
They have the whiteboard that makes it easier during collaborative meetings
What is your favorite aspect of this product?
The whiteboard and the ability to record meetings
What do you dislike most about this product?
The newly introduced AI recording tools
What recommendations would you give to someone considering this product?
Make it affordable so that people do not intergrate other recording tools into the application
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Aurelien M.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2023
Greta product
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
User experience, market position
What is your favorite aspect of this product?
Easy to use
What recommendations would you give to someone considering this product?
A go to software for online conferencing
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Marjan H.
- Role: Operations
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Aug 2023
A Versatile and Reliable Communication Solution.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom distinguishes itself from other products in the virtual communication and video conferencing realm through its user-friendly interface, ensuring ease of use for all users. Its stable performance guarantees high-quality video and audio even in challenging network conditions, setting it apart from competitors with connectivity issues. Zoom's versatility and scalability cater to a wide range of needs, accommodating both small businesses and large enterprises, while its breakout rooms enable focused discussions. The platform's fun virtual backgrounds and filters add a touch of entertainment during meetings.
What is your favorite aspect of this product?
Zoom's commitment to security and privacy features is commendable. The implementation of encryption, password protection, waiting rooms, and other security measures helps ensure that meetings are conducted in a secure environment, protecting sensitive information and preventing unauthorized access. Zoom's versatility is highly appreciated. It caters to a wide range of users, from individuals connecting with friends and family to large enterprises hosting webinars and conferences. The scalability and adaptability of Zoom's features make it a preferred choice for various purposes, from casual social gatherings to professional collaborations.
What do you dislike most about this product?
the time limitations on free accounts for group meetings. Free users often have a restricted time limit for group calls, which can be a drawback for longer discussions or collaborative sessions. This limitation prompts some users to upgrade to paid plans or explore alternative platforms that offer longer meeting durations for free.
What recommendations would you give to someone considering this product?
keep in mind that user experience and preferences vary, so it's beneficial to gather feedback from your team or colleagues to make an informed decision. By carefully evaluating your needs and understanding the platform's capabilities, you can make the most of Zoom and enhance your virtual communication and collaboration experiences. Security and privacy enhancements have been prioritized, making Zoom a reliable and safer choice. Additionally, its cross-platform compatibility and capacity for large meetings further solidify its position as a leading virtual communication solution in the market.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Helps Innovate
Please tell us why you think this review should be flagged.
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