What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Score 8.9
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Score 8.7
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Whiteboard Software
Score 8.7
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Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Alycia H.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Aug 2023
Great functionality
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
More features and more updates
What is your favorite aspect of this product?
The innovative product updates
What do you dislike most about this product?
App restarts a lot for updates
What recommendations would you give to someone considering this product?
Download the app for the laptop don't rely on browser
Pros
- Saves Time
- Helps Innovate
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kelsea C.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
Simple scheduling of team meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The use of Zoom is intuitive. I've been using this tool for almost two years with no issues. This is a fantastic software to use for planning meetings or as a replacement for traditional meetup apps when you can't leave the house.
What is your favorite aspect of this product?
In the past month, I've had numerous app disconnections. It's unclear whether or not they need to invest in additional servers to satisfy the growing demand for the program, which has been popular ever since the realization that the vast majority of the world's population now works remotely or uses it for even the most rudimentary of meetings.
What do you dislike most about this product?
Aside from the audio settings, there really isn't anything wrong with Zoom. Trying to figure out which speech mode to use might be frustrating at times. It would be incredibly useful if it could figure out what it is on its own.
What recommendations would you give to someone considering this product?
I've been working remotely for three years now, and it's not always easy to get everything done by yourself. Zoom, however, allows me to hold numerous team sessions/meetings at once, which is helpful for both problem-solving and maintaining a team dynamic. It's been shown to stimulate thought.
Pros
- Enables Productivity
- Efficient Service
- Inspires Innovation
- Transparent
Please tell us why you think this review should be flagged.
Curtis F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Easier to use than competitors
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Easier to use
What is your favorite aspect of this product?
it's accessibility
What do you dislike most about this product?
The ability to mute and star other participants should be monitored more carefully
What recommendations would you give to someone considering this product?
That it is easier to use than teams
Pros
- Performance Enhancing
- Efficient Service
- Effective Service
- Altruistic
Cons
- Commodity Features
- Inhibits Innovation
- Less Caring
Please tell us why you think this review should be flagged.
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