Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Karrie C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

High Quality at a great price!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom is very user-friendly. Zoom is always improving and adding new features to the platform. The audio and video quality is top-notch. Has a great support team!

What is your favorite aspect of this product?

Meetings can last up to 30 hours and unlimited file storage. Zoom can integrate with over 1,000 apps

What do you dislike most about this product?

Every once and a while it freezes up.

What recommendations would you give to someone considering this product?

I would say give it a try. Your business with thank you!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ahmet Ekmel K.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Absolutely Amazing

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Recording capability and easiness on Zoom is second to none.

What is your favorite aspect of this product?

We are using this tool everyday to have meeting and it makes our work life a lot easier.

What do you dislike most about this product?

I do not like the constant update Zoom interstitial whenever I am rushing to a meeting.

What recommendations would you give to someone considering this product?

Zoom is more than the free-mum plan, if you get to chance to use paid version, you will expand your online meeting horizon.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Prabhu V.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Smooth Video Calls on a Budget-friendly Ride

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

Zoom sets itself apart from the crowd in several exciting ways. First off, it's a breeze to use – no tech wizardry needed. Zoom's video quality is a showstopper; it's like stepping into a crystal-clear world. But the real star is its capacity – it can handle up to a whopping 1000 people in one virtual space. And ever heard of Break-Out Sessions? Zoom's got that ace up its sleeve for small-group powwows. Plus, security is its superpower; your meetings stay locked down. It's a user-friendly superstar in the world of video conferencing.

What is your favorite aspect of this product?

I'm really impressed with Zoom's video quality – it's like everyone's right in front of me. The whiteboard feature is genius for collaborative brainstorming, and I find the Zoom chatting super handy for quick discussions. And the best part? The whole platform is so simple to use. It's made virtual meetings a breeze for me.

What do you dislike most about this product?

One thing that bothers me a bit about Zoom is that the free plan has that 40-minute meeting limit. It's a bit frustrating when discussions get cut off. Also, the occasional audio and video glitches can be a hiccup. And while I appreciate the breakout room feature, it could be a bit more intuitive to set up. Overall, though, these are just minor hiccups in an otherwise solid platform.

What recommendations would you give to someone considering this product?

If you're thinking about using Zoom, here's my take: First, definitely explore the free version to get a feel for its features. Consider your meeting size – if it's under 100 participants, the free plan works well. If you're looking for more advanced features, like longer meetings and larger audiences, consider one of the paid plans. Also, make sure your internet connection is stable to avoid any disruptions. Zoom's support resources are quite handy, so take advantage of them. Overall, Zoom's versatility and ease of use make it a solid choice for online meetings and collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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