What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Surbhi S.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Easy to use, Fantastic Product!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Easy to use, easy to integrate Special calendar for external joiners to books meeting rooms
What is your favorite aspect of this product?
Screen share with viewing video option
What do you dislike most about this product?
when the host leaves the meeting, meeting is stopped suddenly, not letting other team members to drop or discuss
Pros
- Reliable
- Efficient Service
- Effective Service
- Caring
Please tell us why you think this review should be flagged.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
A great tool for video conferencing
Likeliness to Recommend
Pros
- Efficient Service
- Respectful
- Generous Negotitation
- Security Protects
Please tell us why you think this review should be flagged.
Avi P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2023
Easy to use software that is the industry leader
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom works on almost every platform and also adds in some fun and useful features like the transcription, and cool background effects.
What is your favorite aspect of this product?
I love how it is easy for anyone to join a video call from children to grandparents, the basic functionality works out of the box and is suitable for the majority of users.
What do you dislike most about this product?
I dislike how the settings configuration is in several hard to navigate pages on their website (for your account), in addition to all the settings on the client application... seems superfluous and not user friendly.
What recommendations would you give to someone considering this product?
I would try out the competitors product in different situations such as using microsoft teams with low bandwidth vs zoom on desktop with the same network stack to see which works better
Pros
- Respectful
- Fair
- Helps Innovate
- Trustworthy
Cons
- Less Reliable
- Commodity Features
- Vendor Friendly Policies
Please tell us why you think this review should be flagged.
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