Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Lennon H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Reliable and User friendly

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom allows for creation of digital customized wallpapers that match the company brand It also present highly quality and clear video and audio conent It is intuitive and User friendly It records meetings in real time for reference It support real time messaging and file sharing Our employees can comfortably join the meeting from wherever they are regardless the location with just a click on the link

What is your favorite aspect of this product?

Zoom has a recording facility that makes it possible to reuse the recording for future reference

What do you dislike most about this product?

What it offers meets our requirements hence no complain

What recommendations would you give to someone considering this product?

For all your online meetings always go for zoom it has all that you require

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

TyRell V.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Zoom is very easy to use. User friendly!

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is faster and allows a unique link to be sent that only the participant can use. You can use audio or video and only need wifi signal.

What is your favorite aspect of this product?

I like the simplicity of zoom and how I can click one link and my meeting be joined.

What do you dislike most about this product?

I dislike that at times the event links can go corrupt and won’t open. Then you have to go and access the email or event notification that was sent. Sometimes it can freeze up.

What recommendations would you give to someone considering this product?

If you do not know how to use zoom, I would go to YouTube and watch tutorials to learn.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Abhishek G.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

All the features in zoom application are outstandi

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

I really like the quality of the video while sharing its screen.

What is your favorite aspect of this product?

After using it, I found that I use this application often through work from home and through this application I find all the features like file sharing, audio calling, video calling very wonderful.

What do you dislike most about this product?

To be honest, I have not seen anything in this application yet that would make me dislike this application.

What recommendations would you give to someone considering this product?

I want to give this application 10 marks out of 10 and at the same time I would also recommend to the public to use this application as much as possible because it is easy to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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