Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Kiruthiga G.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

An Excellent Platform for Conference Meetings

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

An Excellent platform which gives the host the absolute control to mute and unmute the meetings as well as the control to , allow and reject the participants and as well as the waiting room before the host admits is all very value added features which we cant match with other applications.

What is your favorite aspect of this product?

gives a perfect clarity on the list of participants with the messaging options, message sent to all, as well as message send to host only. and sharing of screens

What do you dislike most about this product?

free meeting minutes is less comparatively for premium versions.

What recommendations would you give to someone considering this product?

highly recommended for virtual training programs, slide sharing's, team communication thru messages and hand raise options which allows the participants given chance to intimate that they need to voice up to the host

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Namrata Y.

  • Role: Public Sector
  • Industry: Utilities
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Ease of Use: Zoom is known for its user-friendly

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom differentiates itself from other similar products in several ways, which have contributed to its widespread popularity and success in the video conferencing and online communication space. Here are some key differentiators: Ease of Use: Zoom is known for its user-friendly interface, making it easy for both hosts and participants to join and conduct meetings. It requires minimal technical expertise, which has broadened its appeal. Reliability: Zoom has a strong reputation for reliability and uptime, ensuring that meetings run smoothly without major disruptions. Video and Audio Quality: Zoom offers high-quality video and audio,

What is your favorite aspect of this product?

Large Meeting Support: Zoom can accommodate a substantial number of participants, both in standard meetings and webinars, which is appealing for businesses and organizations hosting virtual events

What do you dislike most about this product?

It's important to note that people's experiences with Zoom, or any software or service, can vary based on their individual needs and preferences. While Zoom has many strengths, it has also faced its share of criticisms and challenges, particularly in terms of security and privacy, as mentioned earlier. Some users might dislike aspects such as the complexity of certain features or pricing structures, depending on their specific requirements and experiences

What recommendations would you give to someone considering this product?

Assess Your Needs: Determine your specific requirements, such as the number of participants, frequency of meetings, and the nature of your meetings (e.g., internal team meetings, webinars, client meetings).

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Cons

  • Less Performance Enhancing
  • Charges for Enhancements
  • Security Frustrates

Elman M.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Great communication tool

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It's the leadeing tool for communication, we use it to have our leadership meetings and it does not provide any issue, sound and image has improved significantly, file sharing and instant messaging work smoothly. Screen sharing works without any issue.

What is your favorite aspect of this product?

connectivity since its very stable and does not disconnect as previous versions, before it was very unstable.

What do you dislike most about this product?

The Zoom app for mobile is very heavy, sound and image is not very clear. Time limit in free versions.

What recommendations would you give to someone considering this product?

I think we all know this tool and it is highly recommended because it's stable and sound and image is good.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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