Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Anthony E.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Impressive communication options

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Interface is user-friendly even for a lay-man. The compatibility is great and so is the pricing

What is your favorite aspect of this product?

The video and audio quality are consistently excellent and I must say it has exceeded my expectations in many ways

What do you dislike most about this product?

It is actually user friendly but there are too many control buttons and if you lose track, you will end up getting confused

What recommendations would you give to someone considering this product?

Single platform for meetings, phone, webinars and chat to support modern communications for a dispersed team

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Eduardo R.

  • Role: Vendor Management
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

A reliable and easy-to-use solution

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

the simplicity of joining meetings is remarkable; With just one click on the meeting link, I'm in, no need for long login processes or complicated setup.

What is your favorite aspect of this product?

I love how intuitive it is to start or schedule a meeting. I don't have to worry about instructing participants on how to use the platform; Even those with limited technology skills can join meetings seamlessly thanks to the clear and simple interface.

What do you dislike most about this product?

the consumption of system resources, especially on older computers or those with limited specifications. I have noticed that during long meetings or meetings with many participants, my computer slows down and the battery drains faster.

Pros

  • Helps Innovate
  • Trustworthy
  • Inspires Innovation
  • Respectful

Jill G.

  • Role: Consultant
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Intuitive software from a clear market leader

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom video conferencing software has an intuitive user interface and is easy to use with little or no training. The software allows meetings for a few people, or a few hundred people. The facilitator and screen sharing controls become more important as your meeting size grows. This software has quickly become a market leader that others try to emulate.

What is your favorite aspect of this product?

I like the virtual background and blurred background capabilities of the desktop version of Zoom.

What do you dislike most about this product?

Sometimes I experience issues with screen sharing and audio controls, and have to restart my Zoom meeting. The issues seem to occur on the desktop platform when I have pre-scheduled my meeting. Facilitator login differs when you click on the Zoom meeting link versus starting the meeting from the facilitator's account.

What recommendations would you give to someone considering this product?

Try the free version first, and learn what added capabilities are available with a paid license. If you routinely hold meetings more than 40 minutes long, or if you hold meetings with a very large number of people, you will need a paid license. Small businesses, consultants, and freelance workers may find that the free version or a minimal paid license works well. Before you select software, determine--and document--your needs. Learn about the ease of implementation and ease of use for the types of users that will work with the software. Select software that fits the users' needs and your organization's budget.

Pros

  • Performance Enhancing
  • Efficient Service
  • Respectful
  • Helps Innovate

Cons

  • Charges for Enhancements

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