Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Vaishnavi G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Nov 2023

Amazing tool for collaboration

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Ease of use - Zoom is known for its simple, intuitive interface that's easy for anyone to learn and use, even those not tech-savvy. Other products often have steeper learning curves. Reliability - Zoom quickly established a reputation for having reliable video and audio quality across devices. Its performance during the pandemic proved it could handle huge scaling. Competitors struggled with reliability issues. Free tier - Zoom stands out for providing a functional free tier that supports up to 100 participants. This opened Zoom up to many individual and small business users. Other platforms require paid plans.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its reliability and ease of use. As someone who frequently uses video conferencing software, it's frustrating when the technology doesn't work seamlessly. Zoom delivers smooth video and audio quality even when multiple participants are on the call. Its intuitive interface means I can start or join meetings effortlessly across desktop or mobile without extensive training. I also appreciate Zoom's virtual backgrounds for adding some fun and privacy when video calling from home. While no software is perfect, Zoom hits the right notes for my needs with its performance and accessibility.

What do you dislike most about this product?

While Zoom has significant strengths, especially in ease of use and reliability, its security track record is its Achilles’ heel. Zoom’s rapid growth left it vulnerable to abuse, like “zoombombing”, unauthorized meeting access and data leaks. As a user, I’m uneasy knowing lax practices may have exposed my data and meetings to risk. Though Zoom has worked to add encryption and patch issues, concerns remain that it expanded too fast without adequate security foundations in place. Its reliance on third-party data centers also raises questions about data handling policies. Furthermore, “Zoom fatigue” is becoming more widespread as constant video

What recommendations would you give to someone considering this product?

Zoom’s ease of use and reliability make it a great choice for video meetings and webinars if you’re willing to overlook past security issues. Make sure to enable settings like passwords and waiting rooms to protect your meetings. Routinely update clients to get the latest patches. Review data handling policies – Zoom collects a lot of telemetry, so consider potential privacy implications. Weigh alternatives like Webex or Microsoft Teams if security is paramount. Take advantage of tools like breakout rooms and whiteboards to engage participants during longer meetings. Establish meeting etiquette with colleagues to reduce “Zoom fatigue.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Akarsh A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

It was very wonderful that AI also available now

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Now zoom is very different from other beacause the summary filed is also added and apart from this AI Summary also available which was the best part i ever see .

What is your favorite aspect of this product?

We share full HD and live screen with a minimum amount of internet required. I like zoom for daily calls we have to set only one URL and use as many years.

What do you dislike most about this product?

Nothing was dislike as a MNC or product based company or any employee we have to communicate in different countries it was very easy with zoom

What recommendations would you give to someone considering this product?

Yes i recommendation to everyone in the IT industry to use this product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jarrard N.

  • Role: Public Sector
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Excellent for client engagement

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It allows for screen sharing of tabs or the screen and also allows for conference video calls

What is your favorite aspect of this product?

It allows me to communicate with different stakeholders internally and externally. It can provide a meeting id for others to use to join.

What do you dislike most about this product?

Nothing, it's perfect for me

What recommendations would you give to someone considering this product?

It's brilliant, if you want to increase communication within and outside your company, choose this product. It's perfect for presentations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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