What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Sarthak M.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2023
Lots of features in a single software
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The meeting joining criteria makes it different from others. We can schedule a meeting for later, can provide code or links. Its number of feature are numerous.
What is your favorite aspect of this product?
My favorite aspect of this product is- It allows us to raise hands and some sort of reactions features during the meeting. The host have lot more control over the audience that have joined the meeting. Like host can control who is allowed to share its screen or unmute.
What do you dislike most about this product?
I dislike the (join audio) option. Yes, there are lot of feature in the software but there are also super confusing feature are available so any newbie can find harder to use this.
What recommendations would you give to someone considering this product?
If you seeking a features packed software for video conferencing and meetings then this may be the good choice for you.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Manish R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Best Meeting Tool
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It allows owner for more customization and has unlimited cloud storage.
What is your favorite aspect of this product?
The quality of video and audio while meeting is awesome.
What do you dislike most about this product?
Sometimes the audio quality berek.
What recommendations would you give to someone considering this product?
This is one of the best tool for video call .
Pros
- Trustworthy
- Efficient Service
- Respectful
- Fair
Cons
- Less Generous
- Less Friendly Negotiation
- Vendor's Interest First
Please tell us why you think this review should be flagged.
Dirk L.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2023
Zoom has been both easy to use and reliable
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's reliability.
What is your favorite aspect of this product?
Frankly its reliability. As someone who was regularly working remotely prior to the pandemic both it's ease of use and the fact that it rarely if ever glitches or crashes makes it a step up from the tools available previously
What do you dislike most about this product?
Like most software companies the customer service errs on the side of impersonal
What recommendations would you give to someone considering this product?
To spend a couple of weeks trying to use any of the older alternatives.
Pros
- Reliable
- Enables Productivity
- Helps Innovate
- Performance Enhancing
Cons
- Slower Product Innovation
- Commodity Features
- Wastes Time
Please tell us why you think this review should be flagged.
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