Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Trisha G.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Fantastic product! Prefer over others!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Ease of use. Cost. Easily update/downgrade account. Features.

What is your favorite aspect of this product?

Ease of use and reliability.

What do you dislike most about this product?

Can not think on one negative.

What recommendations would you give to someone considering this product?

Start with the free trail. Great video communications platform!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rachel S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Amazing software

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

It's the perfect tool for the meeting with external client and the meeting with a lot of people.

What is your favorite aspect of this product?

I regularly organize remote training sessions with Zoom and I really appreciate the whiteboard sharing feature to add annotations. This feature allows me to do the exercises collaboratively.

What do you dislike most about this product?

I have nothing that I dislike

What recommendations would you give to someone considering this product?

Don't hesitate it's a great product for any organization!

Pros

  • Enables Productivity
  • Inspires Innovation
  • Caring
  • Over Delivered

Enrique A. D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Great communication tool, Beyond the Basics!

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out among video conferencing tools with its user-friendly interface, high-quality audio and video, and robust features. The platform excels in simplicity, making it accessible for diverse users. Zoom's breakout rooms facilitate seamless collaboration in large meetings, a feature not universally offered. Security features like meeting passwords and waiting rooms enhance privacy. Integration capabilities with third-party apps and tools broaden its utility. Constant updates showcase Zoom's commitment to innovation, ensuring it remains a preferred choice for virtual meetings, events, and webinars.

What is your favorite aspect of this product?

Zoom for its intuitive interface and ease of use. The platform's versatility in accommodating various meeting sizes, from one-on-one discussions to large webinars, is a notable aspect. Additionally, features like breakout rooms for group collaboration, virtual backgrounds, and reliable video and audio quality contribute to Zoom's popularity. Its continuous updates and commitment to security also stand out as positive aspects, ensuring a seamless and secure virtual meeting experience.

What do you dislike most about this product?

previously some security issues have been solved mitigating the risks

What recommendations would you give to someone considering this product?

Ensure your internet connection meets the requirements for seamless video conferencing. Explore the platform's features like breakout rooms, screen sharing, and virtual backgrounds to maximize collaboration. Stay informed about security practices, use features like meeting passwords and waiting rooms for added privacy. Leverage integrations for a tailored experience with other tools. Regularly check for updates as Zoom continually enhances its features and security measures. Consider user training to optimize the platform's capabilities for effective virtual communication and collaboration.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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