Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

SUDHANSU K.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Feb 2024

Very good app for technical

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

User What differentiates SAP S/4HANA Cloud from other similar products? ChatGPT SAP S/4HANA Cloud differentiates itself from other similar products primarily through its cloud-native architecture, real-time analytics capabilities, embedded AI and machine learning features, simplified user experience, and seamless integration with other SAP cloud solutions. Additionally, its modular design allows for scalability and customization to fit specific business need. However, one notable aspect of SAP S/4HANA Cloud that many user

What is your favorite aspect of this product?

Zoom or any other product. However, one aspect of Zoom that many users appreciate is its reliability and ease of use, which contribute to seamless communication and collaboration experiences

What do you dislike most about this product?

Nothing i disklike

What recommendations would you give to someone considering this product?

Determine your specific requirements for online meetings, webinars, and collaboration tools. Consider factors such as the number of participants, frequency of meetings, desired features, and budget

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akshay V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Great software that makes your job easy while WFH

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Noise cancellation and possibility to add new member

What is your favorite aspect of this product?

Noise cancellation

What do you dislike most about this product?

Toggling menu auto hiding while sharing screen

What recommendations would you give to someone considering this product?

Please improve the floating menu while screen sharing, everything else is best

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Cons

  • Less Efficient Service
  • Vendor's Interest First

Shola E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom gives hosts a lot of in-meeting capabilities, like muting the audio or disabling the video of individual participants. It even has a feature called

What is your favorite aspect of this product?

Video calling

What do you dislike most about this product?

Swiftness in response

What recommendations would you give to someone considering this product?

Satisfactory

Pros

  • Helps Innovate
  • Unique Features
  • Client Friendly Policies
  • Fair

Cons

  • Less Reliable

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