What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Workplace Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom Workplace.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Appointment Scheduling
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Whiteboard Software
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Joe K.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Mar 2024
Features Disappoint
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I'd say it was the first to be so widely known and accepted that it just became a household name during the pandemic.
What is your favorite aspect of this product?
I suppose it is free for 45min.
What do you dislike most about this product?
The video and audio quality + the ease of use for the clients + reliability with out of sync calls.
What recommendations would you give to someone considering this product?
I would not recommend currently until features improve. I don't need 100 filters and other random additions.
Pros
- Efficient Service
- Caring
- Respectful
- Performance Enhancing
Cons
- Less Effective Service
- Charges for Enhancements
- Vendor Friendly Policies
Please tell us why you think this review should be flagged.
Meet M.
- Role: Operations
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Mar 2024
Best in the segment
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Simplicity and advanced features
What is your favorite aspect of this product?
Video Conferencing with with clients and their team
What do you dislike most about this product?
Nothing to dislike its user friendly, efficient and easy to use
What recommendations would you give to someone considering this product?
Take leap of faith with the name, you will have everything and more features with Zoom than any other similar products
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Bhargava R.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Mar 2024
Easy to use and reliable
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Cost and features and reliability
What is your favorite aspect of this product?
Screen sharing
What do you dislike most about this product?
Nothing notable to dislike. Free tier could be more generous
What recommendations would you give to someone considering this product?
Consider cost as the main factor with competitors
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Caring
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2026 SoftwareReviews.com. All rights reserved.
