Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Keyboard Mouse Control

83

Instant Messaging

82

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Ankit Kumar G.

  • Role: Finance
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use and implement. Too many features

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

zoom has too many features compare to google meet

What is your favorite aspect of this product?

separate group creation

What do you dislike most about this product?

cost is little bit higher compare to other vendor but also features whatever they given is far better than any other vendor

What recommendations would you give to someone considering this product?

Go ahead it is the best tool for training and meeting

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Giovanni Ficcadenti L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Video conferences out there in the market.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

One of Zoom’s best features is its capacity for up to 500 participants in a single video conference. According to my experience, the video and audio quality is superior to other competing devices on the market, and it connects faster and more reliably. I frequently use the recording tool so that I can review what happened during the session and learn from it. I use Zoom on both my computer and my Android phone to work and connect while travelling.

What is your favorite aspect of this product?

Zoom is one of my preferred applications; the video quality is exceptional and breathtaking. The resolution is consistent and stable, and the audio quality is exceptional. Zoom is relatively simple to operate! The way it's set up makes it simple to set up meetings, join calls, and change settings. Zoom provides exceptional customer service, assuring a positive experience. Zoom connects seamlessly with a variety of external tools, maximizing its utility. Its simple integration—whether with calendars, management of project software, or other collaborative platforms—provides a seamless experience.

What do you dislike most about this product?

Overall, Zoom is an excellent tool, although in larger meetings, it may be tough to keep everyone engaged. The UI may appear busy, making it difficult to facilitate talks. Furthermore, rare network failures may create minor disruptions in the meeting’s flow.

What recommendations would you give to someone considering this product?

Zoom has changed everything for me! The video quality is excellent, and I feel as if I am in the same room, even though I am miles apart. I enjoy how simple it is to join meetings – simply a click and I’m there. It’s simply the best software for bringing my entire team together in one spot. For trustworthy and simple virtual meetings, Zoom has been my first choice. It has allowed me to communicate with clients and colleagues with ease.

Pros

  • Continually Improving Product
  • Reliable
  • Effective Service
  • Saves Time

Cons

  • Inhibits Innovation
  • Less Generous

Anant C.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Best Platform for online meetings.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

The main focus of zoom is to provide security and privacy and i find it easy to use as compared to any other software

What is your favorite aspect of this product?

The favorite aspect about this product is its user-friendly interface, which makes it easy for people to connect and collaborate seamlessly.

What do you dislike most about this product?

As of now i did not find even a single thing which i dislike about the zoom, overall its a great platform to use.

What recommendations would you give to someone considering this product?

Recommendations that i give to someone considering this product are based on 1- Assess your needs. 2- Try the free version first. 3- Pay attention to security features. 4- Explore integration options.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Saves Time

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