What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.6
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Matteo D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Zoom meetings and messaging
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom has AI which helps to transcribe voice to text during the meeting process and simplifies minutes taking.
What is your favorite aspect of this product?
Zoom Workplace has unified communication systems, which makes connections easy and friendly.
What do you dislike most about this product?
Zoom Workplace pricing plans is affordable.
Pros
- Performance Enhancing
- Respectful
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2025
It used to work well but is increasingly buggy.
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Generous Negotitation
Cons
- Less Effective Service
- Under Delivered
Please tell us why you think this review should be flagged.
SOMTO E.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2025
Ease Of Use
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
ease of use, access to linkedin live broadcast
What is your favorite aspect of this product?
"Battery Vampire" Performance Zoom drains battery life excessively, especially on laptops, and overheats devices during long meetings
What do you dislike most about this product?
Zoom drains battery life excessively, especially on laptops, and overheats devices during long meetings.
What recommendations would you give to someone considering this product?
Works flawlessly on every device (old laptops, phones, even browsers) with minimal setup. No "Download the app!" nagging like Teams
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
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