What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.6
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Kanhiya K.
- Role: Consultant
- Industry: Education
- Involvement: End User of Application
Submitted Jun 2025
Best Video conferencing tool out there
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom meetings provides AI companion that records the call and can provide a small summary of the conversation, which is just limited to zoom meetings only and not a tool is near zoom specially for this feature. Zoom is specially focused on video conferencing whereas G meet and Microsoft Teams are part of a larger ecosystem, and this special focus of zoom on just this field make it best in the market.
What is your favorite aspect of this product?
My favorite aspect would be the best quality of video and audio conferencing. Not just this, user interface is one of the best in the market. One more feature of zoom meeting which I likes a lot is the remote control of someone's device where I can control someone's device with his consent if he is facing an error and sort it pout from my own end, this feature helps to deal with multiple clients that are new to our field.
What do you dislike most about this product?
Not as such, but one thing that hurts is limited time for free users. It is just limited to 90 mins and the call gets disconnected once 90 minutes are over. Another concern can be security as we are not fully confident about this tool when it comes to cyber security.
What recommendations would you give to someone considering this product?
I would recommend this tool to all the small and big enterprise who is willing to pay higher for best quality calls and meetings.
Pros
- Helps Innovate
- Respectful
- Generous Negotitation
- Over Delivered
Please tell us why you think this review should be flagged.
Winner A.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Jun 2025
Zooming Ahead with Ease
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom stands out due to its ease of use, high-quality video and audio, and seamless meeting experience. Its cross-platform compatibility, robust features like screen sharing and virtual backgrounds, and scalability for large meetings also contribute to its popularity. Additionally, Zoom's user-friendly interface and reliable performance make it a favorite among users.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its ease of use and seamless video conferencing experience, making it simple for users to connect and collaborate remotely. The high-quality audio and video, along with features like screen sharing and virtual backgrounds, enhance the overall meeting experience.
What do you dislike most about this product?
One potential drawback is that Zoom's free version has limitations on meeting duration and participant capacity, which can be restrictive for some users.
What recommendations would you give to someone considering this product?
When considering Zoom, I'd recommend evaluating your specific needs for features like meeting duration, participant capacity, and security requirements. It's also a good idea to test the platform with a small group before scaling up, and to familiarize yourself with Zoom's settings and features to optimize your experience.
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Please tell us why you think this review should be flagged.
Akshay A.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Jun 2025
Easy in use and pocket friendly
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Esse in using the product and versatility in nature
What is your favorite aspect of this product?
Multiple options are there for video and audio. Enjoys having background images
What do you dislike most about this product?
Takes some time while starting up
What recommendations would you give to someone considering this product?
Easiness in use, frequebt connections
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Inspires Innovation
Please tell us why you think this review should be flagged.
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