Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Halimat O.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jul 2025

Reliable, Feature-Rich, but Still Room to Grow

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out for me with its reliable quality, rich features like breakout rooms and recordings, and ease of use across any device or team size.

What is your favorite aspect of this product?

My favourite aspect of Zoom is its breakout rooms — they make collaboration in large meetings or workshops feel personal, organized, and efficient. I also love the screen sharing and record features

What do you dislike most about this product?

What I dislike most about Zoom is the 40-minute time limit on the free plan for group meetings — it disrupts the flow and forces users to restart sessions. The interruptions in the meeting just breaks the vibe.

What recommendations would you give to someone considering this product?

for someone considering Zoom, it's a great choice for reliable, high-quality video meetings with useful features like breakout rooms, screen sharing, and recording. The free plan is good for getting started, but upgrading is worth it if you host group meetings often, since it removes the 40-minute limit. Zoom works even better when integrated with tools like Google Calendar, and it’s especially useful for interactive sessions like workshops or classes. Just make sure to test your audio and video setup before important calls and enable privacy settings like waiting rooms for added security.

Pros

  • Effective Service
  • Inspires Innovation
  • Client Friendly Policies
  • Reliable

Vipin R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2025

Zoom makes virtual meetings smooth and stress-free

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out because of its simplicity and reliability. It doesn’t take much time to set up or join a meeting — just click a link and you’re in. It also works well even with slower internet, and features like breakout rooms, virtual backgrounds, and webinar hosting make it flexible for many uses

What is your favorite aspect of this product?

The best thing about Zoom is how stable and clear the audio and video quality are. Even in large meetings, it runs smoothly without major glitches. Also, the breakout rooms are super useful for group discussions or team activities during online sessions.

What do you dislike most about this product?

Sometimes, Zoom feels a bit basic in terms of built-in collaboration tools. For example, the whiteboard is very simple, and it doesn’t offer built-in task management or detailed meeting notes. Also, you need to install the app to get the full experience, which can be a hassle for some users.

What recommendations would you give to someone considering this product?

If you’re looking for a reliable and easy-to-use tool for online meetings, Zoom is a great choice. It’s perfect for both small team calls and large webinars. Just keep in mind that if you need more advanced project or task collaboration features, you might want to pair Zoom with another tool.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Oyepemi F.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Zoom in on the good

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Duration of video conferencing Control of participants' audio input by the host Unique screen sharing features

What is your favorite aspect of this product?

Number of participants admissible per video conferencing call

What do you dislike most about this product?

Very few occasional glitches which is mainly due to local network providers

What recommendations would you give to someone considering this product?

It is a very good video conferencing software and it will go along way to help multinationals save money that could have been spent on their executives traveling to a physical location to meet

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Zoom Workplace Comparisons