What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.6
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Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Sam R.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2025
Great for Virtual Meetings, but Lacks Deeper Colla
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
High-Quality Video and Audio
What is your favorite aspect of this product?
My favorite aspect of Zoom is its simplicity and reliabilit It’s easy for anyone to join a meeting without technical issues, and the video and audio quality remain strong even on low bandwidth
What do you dislike most about this product?
The free plan’s 40-minute meeting limit can be restrictive for small businesses
What recommendations would you give to someone considering this product?
Train Your Team Ensure users know how to schedule, host, and join meetings effectively. Teach breakout room and polling features for more interactive sessions.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Caring
Cons
- Vendor's Interest First
Please tell us why you think this review should be flagged.
Precious D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2025
Simple, Reliable, and Great for Teams
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Easy to use, stable connection, and widely adopted.
What is your favorite aspect of this product?
Breakout rooms and virtual backgrounds.
What do you dislike most about this product?
Free version time limits.
What recommendations would you give to someone considering this product?
Upgrade to paid for full features and flexibility.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Vaibhav L.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2025
One for all problems related to video call
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Ease to use
What is your favorite aspect of this product?
convenient
What do you dislike most about this product?
Mic related issues sometimes
What recommendations would you give to someone considering this product?
easy and most convenient
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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