Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

CA Maya K.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2025

Reliable and User-Friendly Meetings

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out for its ease of use, high-quality video and audio and robust features like breakout rooms, screen sharing,= and webinar capabilities. Its reliability across platforms makes it a preferred choice for remote communication.

What is your favorite aspect of this product?

The simplicity of hosting and joining meetings, combined with consistent video and audio quality, is my favorite feature.

What do you dislike most about this product?

Managing large meetings can sometimes be cumbersome, and some advanced features require a paid plan.

What recommendations would you give to someone considering this product?

Zoom is ideal for organizations of all sizes for virtual meetings and webinars. Investing in training for advanced features can help maximize its full potential.

Pros

  • Performance Enhancing
  • Efficient Service
  • Saves Time
  • Client Friendly Policies

Mrityunjay K.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2025

Reliable, user-friendly, but room for innovation

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom stands out for its stability, ease of use, and strong video/audio quality even on weak connections. Its scalability — from one-on-one calls to large webinars — makes it versatile across industries. The intuitive interface and consistent performance give it an edge over many competitors.

What is your favorite aspect of this product?

The simplicity of joining or hosting meetings, along with reliable connectivity and clear video quality, makes Zoom a dependable daily tool. Features like breakout rooms, recording, and screen sharing work seamlessly and enhance collaboration.

What do you dislike most about this product?

Zoom still feels limited in AI-powered features, deeper integrations, and engagement tools. Breakout room management and post-meeting analytics could be more intelligent. Also, its interface could feel fresher with more customization and automation options.

What recommendations would you give to someone considering this product?

Zoom remains one of the most dependable video conferencing solutions available. If your priority is stability, ease of use, and widespread familiarity, it’s an excellent choice. The platform scales well for teams of all sizes and supports smooth collaboration through screen sharing, chat, and recording. However, if you’re looking for cutting-edge AI collaboration tools or deep integration with your existing workflow apps, you may need some add-ons or third-party tools. It’s worth investing time in setting up security and access controls to match your organization’s policies.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Syed Saad M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2025

Seamless communication with extensive features

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom is different as it is very easy to use and doesn't require much setup to host meetings. Additionally, people can join meetings through web, app or any other device without even having to log in. It also has really good video and audio quality and functions very smoothly even in low bandwidth conditions. It offers many features like breakout rooms, AI companion and other features through marketplace that similar products lack.

What is your favorite aspect of this product?

I love the breakout rooms as they help me in managing sessions, workshops and team meetings and allow for short groups leading to more interactive discussions. Additionally, I really like the ability of assigning rooms even before the meetings and being able to broadcast messages and monitor the rooms in real time.

What do you dislike most about this product?

I don't like the fact that you need to purchase add-ons even for simple features like the Zoom scheduler. I believe this feature should have been included in the base plan as it is quite essential.

What recommendations would you give to someone considering this product?

I would recommend to perform a thorough needs assessment to see how many licenses you need. Also, I would urge people in the education sector to take advantage of the education plans.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

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