What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Telemedicine
Score 8.6
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Visitor Management
Score 8.6
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Zoom Workplace Reviews
Shriram S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2025
Best way to connect online in meetings
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Best way ro connect the team and customer online in a meeting, i can meet my client and schedule meeting with them easily with Zoom, and this also allows me to take meeting of 1 hour without any subscription
What is your favorite aspect of this product?
I can reach out to my client and send them invite link. The design of this tool is very simple anyone can use this without any support
What do you dislike most about this product?
Its good way ro manage work online through meetings
What recommendations would you give to someone considering this product?
Its good tool for online meetings
Pros
- Helps Innovate
- Reliable
- Unique Features
- Respectful
Please tell us why you think this review should be flagged.
jasmine a.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2025
Efficient video conferencing platform!
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It is very user friendly and reliable videos conferencing. I like Zoom because its interface is simple and clean, so anyone no matter how tech‑savvy can use it easily. It's video quality is well good. Zoom offers shared note‑taking and AI tools that can automatically write up or condense meeting content.
What is your favorite aspect of this product?
Favourite aspect of this product is real time collaboration , simplicity, scalability and accessibility. They works very well to collaboration to each other communication and live captions it's communication is very smother. They can help our screen sharing whiteboards and breakout rooms. It's straightforward to collaborate people's meeting without any experience.
What do you dislike most about this product?
Internet connection is good but sometime disconnected the calls and end encrypted messages.
What recommendations would you give to someone considering this product?
My own reviews and recommendations for this product is that they workflows very well simply basic features for this system like calls mute unmute and encrypted msgs on video calls and so many things that's like I wants to started that possible.A clean and natural background so maximize distractions I would to recommend that for this product .
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Catt M.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Nov 2025
Customer Managed Keys for the Contact Center
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
We need to archive all meeting, chat, and voice communications for SEC compliance. Zoom offers features like Zoom Compliance Manager Plus for archiving and eDiscovery
What is your favorite aspect of this product?
Our underwriters use Google Workspace, but the executive team is on Outlook. Zoom Workplace bridges that divide effortlessly.
What do you dislike most about this product?
We had some initial pushback on the Zoom Mail and Calendar features. Employees already have established workflows in their existing Microsoft
What recommendations would you give to someone considering this product?
If you are in a highly regulated industry that requires full communications capture, invest in the Compliance Manager
Pros
- Helps Innovate
- Enables Productivity
- Respectful
- Client Friendly Policies
Please tell us why you think this review should be flagged.
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