Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

83

Virtual Whiteboard

81

Application Share

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Rupali V.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

Working with apps made by other developers

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

We like Zoom Workplace since it has an app store. We use Jira and Asana apps that are already in the meeting window. It's a lot better than having to open different tabs in your browser. This manner, the meeting turns into a place to get things done instead of just speak. One of the best aspects about the program is that it automates the job flow.

What is your favorite aspect of this product?

I enjoy that the "timer" app helps me keep everyone on track during the meeting. Google Drive and Dropbox make it easy to show files without needing to download them first. Over time, the whiteboard has changed to include sticky notes and templates that save themselves to the cloud. It now seems like a complete set for working together. You can also use video clips for changes that happen at different times.

What do you dislike most about this product?

It can be challenging to remember all of these apps. Sometimes, the side bar gets too congested with plug-ins and chat windows. It can feel a little cramped on a smaller notebook screen.

What recommendations would you give to someone considering this product?

If your company uses a number of SaaS apps, Zoom's connections are ideal. You should explore around the markets for tools that fit with how you work, I think. It changes zoom from a phone replacement to a dashboard for getting things done.

Pros

  • Fair
  • Altruistic
  • Generous Negotitation
  • Over Delivered

Cons

  • Less Productive
  • Commodity Features

Jyoti K.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2025

the best tool for making videos out there.

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

Zoom Office just feels more stable than Google Meet or Microsoft Teams, even when your internet connection isn't the best. When I use other tools, I often get a robotic voice or a screen that won't move, but zoom works great when my speed is low. The standard is there for a reason, and clients rarely don't know how to use it. This makes it very quick and easy to start meetings.

What is your favorite aspect of this product?

The sound and video clarity is what I like most. The background noise cancellation is great even without a fancy microphone. I can type on my keyboard or have a fan going close and no one will hear me. With the team chat right next to the meeting planner, the new layout is also very clean. This makes it easy to keep everything in one place. Sharing my screen is clear, and it's easy to share sound, which is great for video shows.

What do you dislike most about this product?

I don't like the constant changes at all. It seems like the app wants to update and restart every time I open it to join a meeting quickly. When I just want to quickly join a call, the pop-ups for new features can get in the way.

What recommendations would you give to someone considering this product?

This is the tool you need if you need one that works 99% of the time without any problems. It works great for jobs where you need to be available to clients all the time and can't have link drops. I suggest it for sales teams and consultants who need to be seen as professional.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Harshit A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2025

it is very easy to use and manage daily meetings

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Flexibility ad user Experience and give more functionality to similar product. It has more functionality to schedule meetings and Calender event to join meetings remember through the calendar and it a special functionality to similar products.

What is your favorite aspect of this product?

The favourite aspect of this product is calender event to show your meetings easily in calender and plan accordingly.

What do you dislike most about this product?

Noting to dislike this product

What recommendations would you give to someone considering this product?

I would give recommendation to someone that to use this product to daily basis for attending meetings and team chat and calender events.Use calender events to schedule meetings and planning accordingly make more easy in working life.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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