What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
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Whiteboard Software
Score 8.7
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Appointment Scheduling
Score 8.7
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Visitor Management
Score 8.7
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Telemedicine
Score 8.7
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Zoom Workplace Reviews
Jessica J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2026
It's highly customizable
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom offers unified communication features at affordable pricing, which is one of the reasons I value and use it frequently. It also supports large meetings and events, accommodating up to thousands of participants, making it a suitable choice for global conferences, webinars, and other large-scale events.
What is your favorite aspect of this product?
Its ability to connect a large number of users while maintaining effective communication makes it a reliable platform for both professional and organizational use.
What do you dislike most about this product?
Zoom Workplace works well and meets our communication and collaboration needs effectively. I have not experienced any significant issues while using it, so I do not have any notable dislikes about the platform.
What recommendations would you give to someone considering this product?
I recommend Zoho Workplace primarily for medium-sized and enterprise organizations because of its comprehensive features and scalability. However, small businesses and individual users can also benefit from it, as it offers a free version that is suitable for basic collaboration and communication needs. While it can be used effectively by organizations of all sizes, its functionality and advanced features make it particularly well suited for mid-market businesses and large enterprises.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Monica S.
- Role: C-Level
- Industry: Other
- Involvement: End User of Application
Submitted May 2026
Zoom Workplace is intuitive and easy to use
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I find Zoom workplace easier to use than Microsoft Teams. The ease of use and smooth experience make it my go to choice for video conferences.
What is your favorite aspect of this product?
Being able to switch speaker view is probably my favorite aspect.
What do you dislike most about this product?
I don't like how the chat feature works and displays my previous chats.
What recommendations would you give to someone considering this product?
I would highly recommend this product. It's easy to use. If you have someone who is tech challenged, it is easy to walk them through using it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Anjali g.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2026
Where Meetings, Chat, and Teamwork Flow Together
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It combines video calls, chat, docs, whiteboards, phone, scheduling, and AI-powered assistance in one connected experience, helping teams avoid jumping between multiple tools throughout the day.
What is your favorite aspect of this product?
Meetings, messaging, collaboration, and scheduling all work together in one place, which makes daily communication feel smoother and less scattered.
What do you dislike most about this product?
Some users also feel the platform is becoming more complex compared to its earlier lightweight experience.
What recommendations would you give to someone considering this product?
Start with meetings and chat first, then gradually explore AI tools, docs, and workflow features based on how your team works.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
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