Zoom Workplace Logo
Zoom Workplace Logo
Zoom Video Communications Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.1 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Reliable
  • Helps Innovate
  • Performance Enhancing

Feature Ratings

Average 85

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

86

Audio Controls

84

Audio Conferencing Call in Bridge

83

Facilitator Functions

83

Instant Messaging

83

Keyboard Mouse Control

82

Application Share

81

Virtual Whiteboard

81

File Transfer

81

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Quality of Features

83

Usability and Intuitiveness

82

Breadth of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Ease of Customization

79

Vendor Support

79

Zoom Workplace Reviews

Jersy J.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Consistent communication experience.

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

The difference of Zoom with other similar products is its cloud-based conference room system, I really like this platform because it offers me a constant focus on functionality starting the meeting, maintaining quality and sharing content in a simple and secure way. It differs by being a tool that is developed to work in an optimized way.

What is your favorite aspect of this product?

My favorite aspect of Zoom is that it delivers flawless HD Video and Audio across desktop, mobile, and room systems. I love the ease with which I can join meetings with just one touch, share wireless content, and add calendar. I love its advanced options, great benefits and flexible and intuitive features.

What do you dislike most about this product?

Zoom is a software that offers an excellent service to its users, working to the maximum from beginning to end without any problems or errors, it is a platform that is very well constituted and offers more than what we normally need to collaborate online until the end. moment works perfectly for me and I have no dislike.

What recommendations would you give to someone considering this product?

I recommend Zoom to anyone who needs to develop online meetings by sharing face-to-face screen easily and simultaneously, offering guests a variety of options to share wirelessly and simply at the touch of a button, saving our time and increasing our flow. of work, is a platform that offers wonderful features, simplicity and excellent collaboration options.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

MEET U.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2021

easy to use

Likeliness to Recommend

4 /10

What differentiates Zoom Workplace from other similar products?

in other application the backgroud apps are running and host cannont know, in zoom that host can come to know.

What is your favorite aspect of this product?

clear clerity video

What do you dislike most about this product?

mute system should be removed

What recommendations would you give to someone considering this product?

it is best application for the meeting and it is very secured.

Pros

  • Effective Service
  • Inspires Innovation
  • Caring
  • Fair

Pratik P.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Most durable and standalone platform for team

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Zoom has unique features like, waiting room, permission to record the meetings, permission to share the screen can be set by the host.

What is your favorite aspect of this product?

--> There is an awesome feature for the host. Host can mute any one in the meeting or mute all the participants by just one click. --> Host can record the meeting. Host can enable a waiting room. --> Anyone can join the meeting by using the zoom app.

What do you dislike most about this product?

The limitation for free meetings is just 40 minutes that I don’t like.

What recommendations would you give to someone considering this product?

I recommend users to use zoom because of the awesome features that zoom had. It is also easy to use. Users can schedule the meetings for the past and invite the guest for the meeting. Host has most of all the controls and host can make other people to host also.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

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