What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Workplace Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom Workplace.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Respectful
- Reliable
- Helps Innovate
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Instant Messaging
Keyboard Mouse Control
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Unified Communications as a Service
Score 8.9
View Zoom Workplace in this category (opens in a new tab)
Whiteboard Software
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Appointment Scheduling
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Telemedicine
Score 8.6
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
STEVEN R.
- Role: Vendor Management
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jul 2021
ZOOM IS THE BEST PRODUCT FOR RECORDING CONFERENCE
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
THE RECORDING ASPECT OF ZOOM IS AMAZING. I LIKE HOW IS RECORDS YOUR MEETING WITHOUT YOU DOING ANYTHING.
What is your favorite aspect of this product?
RECORDING ASPECT OF ZOOM IS MY FAVORITE OF THE PRODUCT.
What do you dislike most about this product?
NOTHING REALLY. THEY HAVE GROWN TO BECOME THE BEST RECORDING PLATFORM FOR MEETINGS, NOTARY RECORDINGS. ETC.
What recommendations would you give to someone considering this product?
JUST TRY IT AND YOU WILL SEE HOW MUCH YOU LIKE IT.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Dr Syed H.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jul 2021
Good to go with small teams
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is good for online conference and meetings but it has some lags and we have raised tickets for this few times. Sometime it gets stuck and because of this the memorandum of meeting delays. Furthermore, this is a good software to work with if the lags and bugs are resolved
What is your favorite aspect of this product?
File sharing and web conference with our overseas employees and clients.
What do you dislike most about this product?
The lagging of software sometimes and I feel it takes a huge amount of data for a flawless video conferencing, which can be modified by Zoom developers.
What recommendations would you give to someone considering this product?
It's good to be utilized with a small team of peers for file sharing, online presentation, web conferencing. In my point of view, you can opt for it and have a look on the work of this software.
Pros
- Helps Innovate
- Effective Service
- Respectful
- Fair
Please tell us why you think this review should be flagged.
Kelsey D.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Jul 2021
reliable web confrencing
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
There are a lot of similar solutions out there. In my experience, Zoom is the most reliable. A lot of the other ones seem to crash more often or not have the same connect, even with the same internet connection. It's also a very intuitive solution. I'm an account executive, so external clients join my calls all the time. I rarely have any issues where they have trouble figuring out the solution.
What is your favorite aspect of this product?
The ease of use is the bet part of this solution. I utilize most of the product feature. I do both audio and video calls daily. These are both external and internal calls. I share a lot of decks as well as use the screen share to demo our product to prospects. I don't use the chat feature often, but in previous roles, this feature has been extremely helpful for larger calls.
What do you dislike most about this product?
There are a lot of setting for your personal meeting ID. This has a lot of upside, however I've had a few issues where my setting wouldn't allow others to share or something like that. I've been able to change these settings and overall am a fan of the solution.
What recommendations would you give to someone considering this product?
I would spend sometime in your Zoom setting to make sure that they match how you plan to utilize the solution. For my role, I need I others to be able to screen share. I know in other roles, you may want to prevent this. I also think adding a picture to your profiles makes difference for remote selling and even remote internal meetings.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Get Instant Access<br>to this Report
Get Instant Access
to this Report
Unlock your first report with just a business email. Register to access our entire library.
© 2026 SoftwareReviews.com. All rights reserved.
