What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Helps Innovate
- Effective Service
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Web & Desktop Conferencing
Communications
Mobility
Presence IM
Voice Recognition
AI-Powered Meeting Assistance
CRM CSM Integration
Continuous UCC
Centralized Management Portal
Cloud-Based Voice
Third-Party Integration
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Also Featured in...
Web and Video Conferencing - Enterprise
Score 8.9
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Appointment Scheduling
Score 8.7
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Whiteboard Software
Score 8.7
View Zoom Workplace in this category (opens in a new tab)
Visitor Management
Score 8.6
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Telemedicine
Score 8.6
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Zoom Workplace Reviews
Yamato O.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
Collaborations and efficient teamwork
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
A tool that allows professionals to expand functions that improve their development capabilities through more direct and digital communications, it has capabilities that differentiate it from others, such as allowing campaigns to be created even from its platform, with a whiteboard virtual and a contact center that unifies them all
What is your favorite aspect of this product?
I like it because in recent years the tool has developed the most advanced conversation systems, understanding how new professionals communicate, it also has a telephone as well as allowing teams to work without problems, being much more than just a communication tool conferences
What do you dislike most about this product?
I don't have any problem, it is a tool that is constantly being developed, understanding what professionals require
What recommendations would you give to someone considering this product?
I like it and I recommend it because it has many packages that allow teamwork without limits
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Please tell us why you think this review should be flagged.
Benno D.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
High-Performance digital communication
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The overall performance, i.e. HD Audio- & Video Quality with Concurrent Smooth Tool Transmission, is what I like best. As a result, using other features will be very pleasant. Included are things like cutting up your own screen, taking notes during meetings, conducting live polls, and more. Large meetings with close to 100 attendees go off without a hitch. The process of setting up appointments that should be held via Zoom is quick and simple. One glance will reveal whether the colleague is currently zooming in or is waiting for a meeting.User management, administration, and operation simplicity in the web interface.
What is your favorite aspect of this product?
Since I work in IT account management, I frequently run into the issue of customers being unable to follow me during conversations about KPI performance. In order to solve this issue, I will zoom in and share my screen. I kind of hold my clients in my hands and show them my browser right on their screen along with the available performance data. This has proven to be satisfactory for my clients as they feel better supported and are able to communicate more constructively with me about the campaign's development.Large meetings in the workplace, including ones with clients, are easily attainable. All employees are in the home office.
What do you dislike most about this product?
I see no immediate benefits from using the tools. What bothers me more is the vagueness of the privacy complaints. Since the beginning of the year, there has been widespread criticism regarding the fact that Zoom provided data to third parties without asking for permission and that certain features of the tool, such as the ability to control participant attention without asking first, constitute an invasion of the user's privacy. There is still room for improvement on the part of the tool provider with regard to the tool's features and transparent communication or clarification. Unfortunately, privacy concerns still exist.
What recommendations would you give to someone considering this product?
Zoom is readily available and usable for outside parties without a lot of documentation within the team.The conversation can begin over the phone, on a microphone with or without a camera. Additionally, the quality is guaranteed whether using a desktop, laptop, tablet, or smartphone. The video capture with screen sharing, which I frequently use to record on-demand webinars, is what I like best because it has good quality and a measurable file size. We use Zoom to create location-independent team communication, as well as for customer meetings or on-demand webinars. So, the team can create a daily or, if working from home,complex conversations
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Jimena G.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Feb 2023
Successful all-in-one communication and collaborat
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
This communication tool along with collaboration in one allows you to start a phone call or a meeting with excellent videos from a chat message in a comfortable and safe way, combining the essential chat options in teams phones whiteboards meetings, in a single solution to in order to help offer various successful communications experiences and make each project put forward
What is your favorite aspect of this product?
I like this tool because it brings together consistent chat, phone, meeting, and whiteboard solutions, giving each of your teams the many ways to connect and collaborate all from a unified and secure platform, letting your teams really have what they need. they need to successfully leverage the many connections that make today's work run as smoothly as possible
What do you dislike most about this product?
I don't dislike this tool at all, on the contrary, I like the way of communication and collaboration that it offers all in one, starting the experience of a phone call or any meeting with video from a chat message
What recommendations would you give to someone considering this product?
I recommend this communication tool, for its effective way of combining the options of team chat, phone slate and others in a single solution that is in order to help offer various experiences in an excellent way, which favors flexible work, which means that you have to invest in technology to make remote teams significantly more productive, this communication tool is easy and reliable to use
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
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