What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

93 Plan to Renew

93 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
0% Neutral
100% Positive

Feature Ratings

Average 83

Annotation

92

Infinite Canvas

92

Sticky Notes

88

Integration with Meeting Solutions

83

Surveys and Polling

83

Role-Based Access

82

Screen Sharing

82

Collaboration

82

Record, Save, and Export Canvases

80

Multimedia Content

72

Vendor Capability Ratings

Average 84

Ease of Customization

92

Ease of IT Administration

90

Business Value Created

90

Ease of Implementation

85

Usability and Intuitiveness

85

Breadth of Features

85

Product Strategy and Rate of Improvement

83

Quality of Features

83

Availability and Quality of Training

82

Vendor Support

78

Ease of Data Integration

73

Zoom Workplace Reviews

Sumitra S.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

best for meetings with clients.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

I can't look unprofessional while I'm talking to clients outside of my company, which is why Zoom is the greatest. Google Meet is too casual, while Webex feels ancient and clumsy. Zoom has the right mix of professional capabilities and ease of use. It's a big plus that my clients don't have to download an account to join through the online connection. It makes it easier for others to get in, which helps me complete sales faster and keeps the conversation going.

What is your favorite aspect of this product?

I like how much control it affords me as a host. I feel quite confident that I can manage the waiting room, silence people who have loud backgrounds, and decide who can share their screens. The screen sharing itself is quite clear. I regularly have to present complicated spreadsheets, and on other platforms, the lettering looks blurry. But with Zoom, my clients can easily understand the data. The annotation tools are also great for pointing out certain contracts or design features during the conversation.

What do you dislike most about this product?

It can be hard to figure out how to set up security. There are so many switches in the backend that I sometimes worry that I have accidentally locked someone out. It can take a few minutes of searching to find the perfect place for regular meetings.

What recommendations would you give to someone considering this product?

This is the only choice I would make for sales teams and consultants. The presentation features and video quality are better than those of the competition. A seamless, high-quality video conversation sets a professional tone that helps your clients trust you right away.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Ripal S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2026

Best software for meetings, calendar integration

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Better user experience. Advance features Whiteboard Calendar integration Meeting controls

What is your favorite aspect of this product?

Meeting controls Audio video quality Screen share Whiteboard Annotations Reactions Virtual background

What do you dislike most about this product?

Less user intuitive

What recommendations would you give to someone considering this product?

Better product for meeting higher audience and day to day use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Varun K.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2026

the greatest ai note taker is built in.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

i used to pay for otter. ai to record my meetings and there's a 3rd party app you can use, the zoom ai companion does it now as part of my paid plan at no additional charge. that is a massive differentiator. google meet has some captioning, sure, but the way that zoom’s recap email summarizes the meeting and straight-up emails a coherent recap with action items is on another level. it separates it out from teams because i don't need a full on enterprise heavy license to get at all the good ai features; you can do this even with some of their smaller business plans.

What is your favorite aspect of this product?

the reports of the meetings are also eerily on point. i like that i can be late to the meeting and ask the ai “what did i miss?” and it brings me up to speed privately. I can now concentrate on the conversation and not madly take notes. another thing i like is the light adjustment. i work in a custom dimly lit room, and zoom is able to brighten my video up such that i look professional without spending more money on ring lights. the elimination of background noise is magic too; my dog barks and no one hears it.

What do you dislike most about this product?

support can be extremely difficult to get through if you have a billing problem. you’re mostly left with a chatbot that bounces you around before connecting you to a human. i also hate how quickly the cloud recording storage gets full on the lower plans.

What recommendations would you give to someone considering this product?

if you don’t like taking meeting notes, you should switch over to this. the ai features are a massive productivity boost and save hours of admin work per week. it’s perfect for the project manager or team lead that needs to log everything.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service