What is Zoom Workplace?
Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
93 Plan to Renew
93 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Annotation
Infinite Canvas
Sticky Notes
Integration with Meeting Solutions
Surveys and Polling
Role-Based Access
Screen Sharing
Collaboration
Record, Save, and Export Canvases
Multimedia Content
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Quality of Features
Availability and Quality of Training
Vendor Support
Ease of Data Integration
Also Featured in...
Unified Communications as a Service
Score 8.9
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Web and Video Conferencing - Enterprise
Score 8.9
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Appointment Scheduling
Score 8.6
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Visitor Management
Score 8.0
View Zoom Workplace in this category (opens in a new tab)
Zoom Workplace Reviews
Sumitra S.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Dec 2025
best for meetings with clients.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
I can't look unprofessional while I'm talking to clients outside of my company, which is why Zoom is the greatest. Google Meet is too casual, while Webex feels ancient and clumsy. Zoom has the right mix of professional capabilities and ease of use. It's a big plus that my clients don't have to download an account to join through the online connection. It makes it easier for others to get in, which helps me complete sales faster and keeps the conversation going.
What is your favorite aspect of this product?
I like how much control it affords me as a host. I feel quite confident that I can manage the waiting room, silence people who have loud backgrounds, and decide who can share their screens. The screen sharing itself is quite clear. I regularly have to present complicated spreadsheets, and on other platforms, the lettering looks blurry. But with Zoom, my clients can easily understand the data. The annotation tools are also great for pointing out certain contracts or design features during the conversation.
What do you dislike most about this product?
It can be hard to figure out how to set up security. There are so many switches in the backend that I sometimes worry that I have accidentally locked someone out. It can take a few minutes of searching to find the perfect place for regular meetings.
What recommendations would you give to someone considering this product?
This is the only choice I would make for sales teams and consultants. The presentation features and video quality are better than those of the competition. A seamless, high-quality video conversation sets a professional tone that helps your clients trust you right away.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Ripal S.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Jan 2026
Best software for meetings, calendar integration
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Better user experience. Advance features Whiteboard Calendar integration Meeting controls
What is your favorite aspect of this product?
Meeting controls Audio video quality Screen share Whiteboard Annotations Reactions Virtual background
What do you dislike most about this product?
Less user intuitive
What recommendations would you give to someone considering this product?
Better product for meeting higher audience and day to day use
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Varun K.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jan 2026
the greatest ai note taker is built in.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
i used to pay for otter. ai to record my meetings and there's a 3rd party app you can use, the zoom ai companion does it now as part of my paid plan at no additional charge. that is a massive differentiator. google meet has some captioning, sure, but the way that zoom’s recap email summarizes the meeting and straight-up emails a coherent recap with action items is on another level. it separates it out from teams because i don't need a full on enterprise heavy license to get at all the good ai features; you can do this even with some of their smaller business plans.
What is your favorite aspect of this product?
the reports of the meetings are also eerily on point. i like that i can be late to the meeting and ask the ai “what did i miss?” and it brings me up to speed privately. I can now concentrate on the conversation and not madly take notes. another thing i like is the light adjustment. i work in a custom dimly lit room, and zoom is able to brighten my video up such that i look professional without spending more money on ring lights. the elimination of background noise is magic too; my dog barks and no one hears it.
What do you dislike most about this product?
support can be extremely difficult to get through if you have a billing problem. you’re mostly left with a chatbot that bounces you around before connecting you to a human. i also hate how quickly the cloud recording storage gets full on the lower plans.
What recommendations would you give to someone considering this product?
if you don’t like taking meeting notes, you should switch over to this. the ai features are a massive productivity boost and save hours of admin work per week. it’s perfect for the project manager or team lead that needs to log everything.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Please tell us why you think this review should be flagged.
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