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Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

8.9 /10

CX Score

9.2 /10

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What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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2026 Data Quadrant Champion

Latest Award, 2026

4 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

1% Negative

2% Neutral

97% Positive

Pros

Reliable
Efficient Service
Effective Service
Helps Innovate

Feature Ratings

Average 84

Web & Desktop Conferencing

AI-Powered Meeting Assistance

Mobility

Communications

Voice Recognition

Presence IM

Centralized Management Portal

Continuous UCC

CRM CSM Integration

Cloud-Based Voice

Third-Party Integration

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Business Value Created

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Data Integration