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Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

8.9 /10

CX Score

9.2 /10

147 Reviews Write a Review

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What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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2026 Data Quadrant Champion

Latest Award, 2026

4 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative

0% Neutral

98% Positive

Pros

Reliable
Continually Improving Product
Efficient Service
Effective Service

Feature Ratings

Average 84

Web & Desktop Conferencing

Cloud-Based Voice

Voice Recognition

Communications

AI-Powered Meeting Assistance

Mobility

Presence IM

Centralized Management Portal

CRM CSM Integration

Continuous UCC

Third-Party Integration

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Also Featured in...

Web and Video Conferencing - Enterprise

Score 8.9

View Zoom Workplace in this category (opens in a new tab)

Appointment Scheduling

Score 8.6

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Visitor Management

Score 8.0

View Zoom Workplace in this category (opens in a new tab)

Zoom Workplace Reviews

Akina E.

Role: Sales Marketing
Industry: Electronics
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

A Leading Video Conferencing Tool

Likeliness to Recommend

7 /10

What differentiates Zoom Workplace from other similar products?

This platform ensures clear audio calls due to this many users nowadays use Zoom Phone. The quality of video conferencing is better than other platforms. The call recording feature provides ease to the users. The invitation feature and the easy switching between audio and video calls is very simple and it attracts the users.

What is your favorite aspect of this product?

It is a user-friendly application. The interface is simple and easy to learn and understand. The connectivity is excellent and it is quiet helpful for the users. People on different jobs use this application for different purposes. People rely on it for their works and meetings as well.

What do you dislike most about this product?

This platform does not offer a free trial as it does not encourage the user to become familiar with the application. The multitasking could be difficult at zoom phone. It gets stuck at times while doing more than one tasks.

What recommendations would you give to someone considering this product?

This platform allows users to share screen to anyone of MS word, Excel and PowerPoint when needed. This is a great feature because during the phone call or video call other platforms do not allow this feature.

Pros

Reliable
Effective Service
Respectful
Altruistic

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2022

Zoom phone, Cloud based Calling Solution

Likeliness to Recommend

8 /10

Pros

Enables Productivity
Over Delivered
Helps Innovate
Continually Improving Product

Madeline R.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Facilitating cooperation!

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom Phone is really a feature-rich and dependable software. This is a reliable software with exceptional video quality. The smartphone application has been meticulously improved. The prices are really cheap and economical.

What is your favorite aspect of this product?

It is dependable and offers high-quality audio video meeting. We've encountered problems with other online conferencing software, however, not a lot with Zoom.

What do you dislike most about this product?

Unless you have a highly paid monthly package, there is no help. Quite often the display freezes or I'm cut out, however this might be owing to a network problem on any one of the 2 ends. So, this can't be considered a drawback, but would be preferable if we could access the program offline.

What recommendations would you give to someone considering this product?

I recommend this software to anyone looking for a dependable platform for talking with individuals from all around the world. It contributes to cost savings by eliminating numerous other activities. Strongly advised.

Pros

Effective Service
Caring
Respectful
Altruistic

Zoom Workplace

What is Zoom Workplace?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Zoom Workplace Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Cloud-Based Voice Core voice calling functionality delivered over IP networks, replacing traditional PBX systems. Includes call routing, call transfe, voicemail, and call forward

Voice Recognition The ability of a machine or program to receive and interpret dictation or understand spoken commands.

Communications Includes communication portals, secure messaging, and automated alerts.

AI-Powered Meeting Assistance Automatic transcription, translation, summarization, and real-time note-taking powered by AI/ML.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Presence IM Knowing the availability of users.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

CRM CSM Integration The solution integrates with customer relationship management or customer service management platforms.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Web and Video Conferencing - Enterprise

Appointment Scheduling

Visitor Management

Zoom Workplace Reviews

Akina E.

A Leading Video Conferencing Tool

Likeliness to Recommend

Pros

Zoom phone, Cloud based Calling Solution

Likeliness to Recommend

Pros

Madeline R.

Facilitating cooperation!

Likeliness to Recommend

Pros

Most Popular Zoom Workplace Comparisons

Microsoft Teams

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RingEX

1
Since last award

Feature Ratings

Web & Desktop Conferencing

Cloud-Based Voice

Voice Recognition

Communications

AI-Powered Meeting Assistance

Mobility

Presence IM

Centralized Management Portal

CRM CSM Integration

Continuous UCC

Third-Party Integration

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Data Integration