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Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

8.9 /10

CX Score

9.2 /10

147 Reviews Write a Review

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What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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2026 Data Quadrant Champion

Latest Award, 2026

4 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2026

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

2% Negative

0% Neutral

98% Positive

Pros

Reliable
Continually Improving Product
Efficient Service
Effective Service

Feature Ratings

Average 84

Web & Desktop Conferencing

Cloud-Based Voice

Voice Recognition

Communications

AI-Powered Meeting Assistance

Mobility

Presence IM

Centralized Management Portal

CRM CSM Integration

Continuous UCC

Third-Party Integration

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Data Integration

Also Featured in...

Web and Video Conferencing - Enterprise

Score 8.9

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Appointment Scheduling

Score 8.6

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Visitor Management

Score 8.0

View Zoom Workplace in this category (opens in a new tab)

Zoom Workplace Reviews

Emmy M.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Video meeting functionality is beyond impressive

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Great communication portal that lets us have better team conversations with HD video calling directly via mobile. Zoom Phone is a multi-functional mobile app and it allows us to participate in video conferencing, online meetings, and screen sharing

What is your favorite aspect of this product?

Zoom Phone lets me continue with my meeting even when I don't have a great Internet connection, and very well lets me keep going without any interruption

What do you dislike most about this product?

Better integration with survey software to help us keep track of customer and employee pulse after every meeting and ensure that agendas are met throughout

What recommendations would you give to someone considering this product?

Zoom Phone is an irresistible choice as a collaboration tool for all organizations. The tool facilitates secure meeting experiences powered by high-quality video and audio

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Monika E.

Role: Finance
Industry: Machinery
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Zoom Phone is a stable app

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

The Zoom Phone has has a myriad of advantage including ease of use, teleconferencing, and web conferencing. Hosts have the ability to mute participants and control who has access to the video panel

What is your favorite aspect of this product?

Zoom Phone has an HD video and HD voice with dynamic voice detection. Group meetings are conducted effortlessly wherein the host is able to screen-share from the mobile device

What do you dislike most about this product?

There should be a way to restrict on any changes by other users once I share a file on the screen or prevent how other users can manipulate files

What recommendations would you give to someone considering this product?

Stop switching apps to communicate. Zoom Phone is scalable in a few aspects, so every business can benefit from its features, no matter how big or small

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Tonia B.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Effective tool for a productive global workforce

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

End-to-end encryption of your data—including video, audio, and chat—while it is in transit between my computer and Zoom’s servers

What is your favorite aspect of this product?

Zoom Phone has easy to use virtual backgrounds and automatic recording for meeting reviews or post-meeting note-taking

What do you dislike most about this product?

Zoom Phone should provide alerts that a meeting is being recorded so that attendees can opt-out if privacy is a concern

What recommendations would you give to someone considering this product?

Companies can hire across borders and employees have access to jobs thanks to video conferencing, and Zoom Phone is the best

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Zoom Workplace

What is Zoom Workplace?

Company Details

Need Assistance?

Awards & Recognition

2026 Data Quadrant Champion

Zoom Workplace Ratings

89 Likeliness to Recommend

97 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Cloud-Based Voice Core voice calling functionality delivered over IP networks, replacing traditional PBX systems. Includes call routing, call transfe, voicemail, and call forward

Voice Recognition The ability of a machine or program to receive and interpret dictation or understand spoken commands.

Communications Includes communication portals, secure messaging, and automated alerts.

AI-Powered Meeting Assistance Automatic transcription, translation, summarization, and real-time note-taking powered by AI/ML.

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Presence IM Knowing the availability of users.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

CRM CSM Integration The solution integrates with customer relationship management or customer service management platforms.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Web and Video Conferencing - Enterprise

Appointment Scheduling

Visitor Management

Zoom Workplace Reviews

Emmy M.

Video meeting functionality is beyond impressive

Likeliness to Recommend

Pros

Monika E.

Zoom Phone is a stable app

Likeliness to Recommend

Pros

Tonia B.

Effective tool for a productive global workforce

Likeliness to Recommend

Pros

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RingEX

1
Since last award

Feature Ratings

Web & Desktop Conferencing

Cloud-Based Voice

Voice Recognition

Communications

AI-Powered Meeting Assistance

Mobility

Presence IM

Centralized Management Portal

CRM CSM Integration

Continuous UCC

Third-Party Integration

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Business Value Created

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Data Integration