Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.2 /10

What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

1% Negative
2% Neutral
97% Positive

Pros

  • Reliable
  • Effective Service
  • Efficient Service
  • Helps Innovate

Feature Ratings

Average 84

Web & Desktop Conferencing

88

Communications

85

AI-Powered Meeting Assistance

85

Mobility

85

Voice Recognition

84

Presence IM

83

Centralized Management Portal

83

Cloud-Based Voice

83

Continuous UCC

83

CRM CSM Integration

82

Third-Party Integration

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Breadth of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of IT Administration

83

Business Value Created

82

Availability and Quality of Training

82

Product Strategy and Rate of Improvement

81

Vendor Support

80

Ease of Data Integration

80

Zoom Workplace Reviews

Sunil A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

my journey in why i chose zoom instead of teams.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

microsoft teams looked like a maze that we tried for month. zoom workplace is the best because it’s powerful without being confusing. the whiteboard tool is in fact usable on a call, by contrast with the shoddy alternatives. it is so end-user (not just it department) centric, that it feels like someone designed this for people who actually do work.

What is your favorite aspect of this product?

the video filters and lighting adjustments are a godsend for those early morning calls before i’ve had my coffee. I also like the “huddles” feature for those fast, informal sessions of brainstorming that don’t require a formal calendar invite.” the audio (with one exception related to my own internet connection on rainy days) is consistently clear. it feels very professional.

What do you dislike most about this product?

it powers a lot of battery on my macbook. if i’m on calls for three hours and not plugged in, then my laptop is basically dead by lunch.

What recommendations would you give to someone considering this product?

if you want something clean and fast that just works then go with this. it’s the best investment i’ve ever made for our internal communication.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

Doyle W.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2025

Zoom has brought my office into the modern era

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Its ease of use for the average end user. Teams only confuses people

What is your favorite aspect of this product?

Chat and remote control

What do you dislike most about this product?

Mobile app

What recommendations would you give to someone considering this product?

Go ahead and evaluate it first. Im pretty sure it will suit your needs

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Less Effective Service
  • Less Caring
  • Wastes Time

Sumitra S.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

best for meetings with clients.

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

I can't look unprofessional while I'm talking to clients outside of my company, which is why Zoom is the greatest. Google Meet is too casual, while Webex feels ancient and clumsy. Zoom has the right mix of professional capabilities and ease of use. It's a big plus that my clients don't have to download an account to join through the online connection. It makes it easier for others to get in, which helps me complete sales faster and keeps the conversation going.

What is your favorite aspect of this product?

I like how much control it affords me as a host. I feel quite confident that I can manage the waiting room, silence people who have loud backgrounds, and decide who can share their screens. The screen sharing itself is quite clear. I regularly have to present complicated spreadsheets, and on other platforms, the lettering looks blurry. But with Zoom, my clients can easily understand the data. The annotation tools are also great for pointing out certain contracts or design features during the conversation.

What do you dislike most about this product?

It can be hard to figure out how to set up security. There are so many switches in the backend that I sometimes worry that I have accidentally locked someone out. It can take a few minutes of searching to find the perfect place for regular meetings.

What recommendations would you give to someone considering this product?

This is the only choice I would make for sales teams and consultants. The presentation features and video quality are better than those of the competition. A seamless, high-quality video conversation sets a professional tone that helps your clients trust you right away.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

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