What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoho CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoho CRM.
87 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Respectful
- Fair
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Customer Service Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Ease of Customization
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Also Featured in...
Zoho CRM Reviews
Hogan T.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2021
Fantastic product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM is very effective in ensuring there is close link between the business and customers.
What is your favorite aspect of this product?
It provides conducive environment for the engagement of clients and offers clear channels that can be used to win more clients.
What do you dislike most about this product?
This product has been functioning well since we started using it in our organization.
What recommendations would you give to someone considering this product?
This is great product that I highly recommend for effective customer relationship.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Saves Time
Heather W.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2021
Best client relationship product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
I have not used similar products as Zoho CRM.
What is your favorite aspect of this product?
It enables us to get the correct data of clients who visits our website in a given period of time.
What do you dislike most about this product?
This product has been performing effectively since we deployed it in our organization.
What recommendations would you give to someone considering this product?
This is great product that ensures customers and business go together to achieve objectives.
Pros
- Enables Productivity
- Caring
- Transparent
- Helps Innovate
Sonia W.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2021
Fantastic customer engagement tool
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
This is the most powerful CRM product I have come across as compared to other products.
What is your favorite aspect of this product?
I like the fact that this products provides right channel that the business can use to engage their clients.
What do you dislike most about this product?
I have not faced any challenge since I started using this product.
What recommendations would you give to someone considering this product?
I highly recommend this great product to any business enterprise.
Pros
- Performance Enhancing
- Trustworthy
- Efficient Service
- Effective Service