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Zenefits Logo Award Winner Product Badge
TriNet Group, Inc.

Zenefits

8.2 / 10
Zenefits
8.2 / 10

What is Zenefits?

Zenefits' People Operations platform provides companies a variety of solutions to choose from including: Core HR, Benefits Administration, Payroll, On-boarding, Employee Time Tracking and more.

Company Details


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Awards & Recognition

Zenefits won the following awards in the Benefits Administration category

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Zenefits Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zenefits.

92 Likeliness to Recommend

97 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zenefits?

0% Negative
4% Neutral
96% Positive

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 88

Benefits Administration

91

User and Enrollment Management

90

Archiving and Reporting

90

Payroll Integration

88

Claims Management

88

Contributions and Payment Tracking

88

Self Service Portal

86

Regulatory Compliance

86

Provider Management

86

Vendor Capability Ratings

Average 87

Ease of IT Administration

99

Availability and Quality of Training

98

Ease of Implementation

98

Quality of Features

98

Breadth of Features

96

Ease of Data Integration

96

Product Strategy and Rate of Improvement

96

Vendor Support

94

Business Value Created

93

Usability and Intuitiveness

93

Ease of Customization

86

Zenefits Reviews

Jason C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

For optimal results use Zenefits HR.

Likeliness to Recommend

9 / 10

What differentiates Zenefits from other similar products?

Compatibility with plugins and external tools. Incredible technical support, hosting limitations, cost and ease of use.

What is your favorite aspect of this product?

Excellent cost, uses a web interface, mobile apps, third-party sync to integrate payroll and benefits data with accounting systems and payroll apps.

What do you dislike most about this product?

Relatively high cost and limitation of hosting and plugins.

What recommendations would you give to someone considering this product?

It is compatible with numerous web services, giving users a wealth of integration options.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniel N.

  • Role: Operations
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

All the features we want for management are simple

Likeliness to Recommend

8 / 10

What differentiates Zenefits from other similar products?

Employees can use their benefits with the help of Zenefits without contacting HR. Having to fill out forms, send emails, or use Slack to communicate about pretty routine concerns like payroll, address changes, time off requests, and insurance coverage is unquestionably lessened. Because of this, I can easily access everything I need, whenever I need it.

What is your favorite aspect of this product?

I adore the HRIS's look and design, and I can always count on it to provide me with the tools and functions I require when I need them. I frequently use the business intelligence function. The Compliance Assistant that Zenefits created is incredibly helpful and essential to my job.

What do you dislike most about this product?

Terrible customer service, a lack of integration, and the system's inability to function Poor integration capabilities, retirement deductions aren't documented or collected; payroll information doesn't flow from employees to real pay runs.

What recommendations would you give to someone considering this product?

I want to thank Zenefits first of all. That was a fantastic tool for the job. It has several advantages for us. It satisfies all of our organizational needs, and we believe it is the ideal option for your business. I urge you to use this fantastic tool. It's satisfactory to us.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Nestor W.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

A solution that is simple and trustworthy

Likeliness to Recommend

10 / 10

What differentiates Zenefits from other similar products?

We keep records of all of our employees' data on Zenefits, which I frequently consult. The Business Intelligence app and the Benefits Administration app are also used by us. Zenefits makes it incredibly simple to manage our insurance policies and health benefits.

What is your favorite aspect of this product?

I adore having everything available to me on a single platform. I adore how Zenefits provides me with access to the organization chart, payroll, and benefits. I adore how versatile it is. The entire employee lifecycle is simple to use with Zenefits, and any changes made to the system are updated across all platforms. Also, Zenefits has a number of excellent integrations that can help increase efficiency.

What do you dislike most about this product?

It takes a very long time to resolve problems. Our relationship manager doesn't do much to speed things up. The interaction with Quickbooks Online is broken. After giving them detailed instructions on how it was broken, they did nothing to fix it after nine months. I had to compose the journal entries myself.

What recommendations would you give to someone considering this product?

I'm confident it will be there and provide for your needs. You frequently utilize the business intelligence feature. The Compliance Assistant is a crucial feature that Zenefits has created for you to perform in your line of work and is particularly helpful. That provides me peace of mind knowing that all of the federal due dates and tasks for the year are covered. I urge you to do this.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

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