What is Zapier?
Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
94 Plan to Renew
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Performance Enhancing
- Saves Time
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
iPaaS
Real Time Integration
Data Security
Data Virtualization
Synchronization and Replication
Metadata Management
API Management and Orchestration
Data Quality Profiling and Cleansing
Exception Handling and Notifications
Batch Integration
Administrative Features
Vendor Capability Ratings
Ease of Data Integration
Business Value Created
Quality of Features
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Reviews
Karambir Singh K.
- Role: C-Level
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Feb 2021
Zapier Provides an Imperfect Integration Solution
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier provides more flexibility than software integration products such as Monday.com and Trello.
What is your favorite aspect of this product?
The ability to receive data via webhook/url, parse it, and branch based on the data received.
What do you dislike most about this product?
As someone with programming experience, I found Zapier's inability to provide basic programming features frustrating. Customer support was frustrating and it seemed that the responses may have been automated (using Zapier?).
What recommendations would you give to someone considering this product?
Be aware that their business model is task-based and the best and most advanced features (logical branching for example) are the most task-intensive. Take some time to determine the number of tasks that you need to execute for any given use case and then multiply by the number of anticipated uses to determine the total tasks per use case. Sum the task totals per use cases to determine the overall total (which should be monthly since this is how Zapier bills).
Pros
- Enables Productivity
- Includes Product Enhancements
- Continually Improving Product
- Reliable
Cons
- Inhibits Innovation
- Less Performance Enhancing
- Commodity Features
Tsahi L.
- Role: C-Level
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Feb 2021
Easy to integrate with virtually everything
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier are the first one that comes to mind - for both users and vendors who want to have their product in the list of integrations. This makes them the first place to look for when it comes to integrating systems via iPaaS
What is your favorite aspect of this product?
The simplicity of defining new zaps.
What do you dislike most about this product?
The lower price tiers aren't meant for heavy consumption or realtime uses.
What recommendations would you give to someone considering this product?
Try it out. It is easy to start with and reach results with.
Pros
- Enables Productivity
- Caring
- Respectful
- Transparent
- Role: Information Technology
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Jan 2021
Mediocre overhyped integration tool
Likeliness to Recommend
Pros
- Performance Enhancing
- Inspires Innovation
- Trustworthy
- Efficient Service
Cons
- Inhibits Innovation
- Slower Product Innovation
- Commodity Features