What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceXero Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Xero.
84 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Saves Time
- Respectful
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Accounts Receivable Invoicing
Expense Management
Reconciliation
Accounts Payable Purchase Orders
Dashboards, Analytics and Reporting
General Ledger Chart of Accounts
Cost Revenue Tracking
Cash Flow Management
Integration APIs
Project Accounting
Budgeting Forecasting
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Business Value Created
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Xero Reviews
Ruta S.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2023
Online Accounting Program of 2023
Likeliness to Recommend
What differentiates Xero from other similar products?
Xero has mobile apps unlike alternatives like Quickbooks Online.
What is your favorite aspect of this product?
I like that Xero allows me to automate repetitive accounting procedures such as AP and AR.
What do you dislike most about this product?
For the entire duration that I have been using Xero, I have never experienced any drawback.
What recommendations would you give to someone considering this product?
Ensure you implement it to streamline accounting online.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Douglas S.
- Role: Vendor Management
- Industry: Finance
- Involvement: Initial Implementation
Submitted Feb 2023
Very intuitive & straightforward.
Likeliness to Recommend
What differentiates Xero from other similar products?
It's simplicy when it comes to the initial implementation is definitely a plus, compared to other more complex platform.
What is your favorite aspect of this product?
How easy it is to integrate to third-party apps.
What do you dislike most about this product?
It seems to be mainly used outside the US.
What recommendations would you give to someone considering this product?
If you're in the Pacific and you're looking for a solution, this could be perfect.
Pros
- Effective Service
- Inspires Innovation
- Saves Time
- Acts with Integrity
Cons
- Less Productive
- Less Friendly Negotiation
- Leverages Incumbent Status
Derek M.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2023
Easy to use and mobile friendly
Likeliness to Recommend
What differentiates Xero from other similar products?
The system is intuitive and easy to use. For the non-technical to the expert accountant. This system works for everyone. It is simple to enter quotes, and invoices, the dashboard is easy to understand. The resorts are customizable, and everything may be exported to excel or pdf. If you need to create quotes or invoices on the run, the mobile app is there to assist you. This streamlines my business, so I may focus on my business, to the accounts.
What is your favorite aspect of this product?
The dashboard makes it easy to have a snapshot of where our accounts and finances are standing. Simple and easy.
What do you dislike most about this product?
The product price is a bit high, but willing to pay for value. I would like more features on the mobile app.
What recommendations would you give to someone considering this product?
If you want to sleep at night, and not worry about your account, use Xero.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing